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    • I am back....with the update....   After two letters to Amazon no one has bothered to get in contact or collect the faulty table saw (as of the time of writing this).    In regards to the one Bosch took back, they agreed to replace it - didn't have any stock and said that wouldn't be possible until June, however today I have an email saying they have decided to upgrade it to the slightly 'better model' and have sent that out,  fingers crossed that is good.    As Bosch took the initiative and replaced the faulty unit with a new one that now leaves only the issue of the original unit from amazon that they never bothered to collect.    How best to proceed from this point?
    • ROFL - me Corbynista - I considered voting Johnson rather than Corbyn as clearly stated here, and still think its a toss down between whos the worst of the two. Is that another 'mistake on your part CON?   So CON, rather than accusing others of doing what you do - aka nothing but whine at people with opposing views and try to troll the opinions into submission   break your duck ducky   1. What and where is the solid cost benefit justification for spending even a penny of tax payer money on photo ID for voting? Even without the governments own stats on the lack of ANY insignificant voter fraud under the existing system?   2. What is the simple, already promised in the Brexit campaign and beyond, solution to the food deliveries UK/NI and UK/EU and NI/EIRE which would still allow the UK to negotiate external deals?   Both are crucial to the UKs democratic process and future.  
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    • Mediator point - Hermes lost my parcel and it is offering just a partial refund of the total amount requested. What's next?. https://www.consumeractiongroup.co.uk/topic/434633-mediator-point-hermes-lost-my-parcel-and-it-is-offering-just-a-partial-refund-of-the-total-amount-requested-whats-next/&do=findComment&comment=5109422
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
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FOS adjudicator not sharing evidence, FOS in a state of denial***Decision Overturned***

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I have a current packaged bank account complaint and can confirm the FOS's poor practises.


Important info in my case was drip fed to the FOS from the bank without my disclosure.

The FOS caseworker would ring me sometimes 5 days later than agreed.

The caseworker would then ambush me on the phone about information I knew nothing about, hardly good advocacy at any level.


The They could not even read a bank statement correctly which led to sleepless nights because the FOS caseworker attributed a 11k withdrawal to the wrong company making me believe fraud had occurred, that is until many weeks later once I got sight of the bank statements I requested from the FSO and realised the FSO caseworker's school boy error.


Even when I demanded the case be dealt with by another caseworker due to incompetence this was ignored and a decision railroaded.



Now I have a legitimate claim for harassment against the caseworker for refusing to hand the case over and for continuing to ring me trying to harass me with questions about information not prior disclosed to me.


I held a senior management post at The Home Office for over 23 years so I am used to dealing with casework and policy matters at all levels. I believe I am well qualified therefore to categorically state what a complete mess and state of denial the FOS is in.


Until MP's experience this poor level of service I seriously doubt things will change for the better.

Edited by honeybee13
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Hi Honeybee, not sure if anyone has experienced using the independent assessor set up to consider complaints about the level of service of the FOS, although this appointment seems in house. Thought I'd share my current experience of the FOS with others.

Edited by Robbie101
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Until MP's experience this poor level of service I seriously doubt things will change for the better.



I've recently contacted my MP about FOS bias issues,

basing decisions on (the bank's/businesse's) hearsay evidence,

not sharing evidence relied upon,

not giving me adequate opportunity submit all documents,

lack of updates from the adjudicator,

not respecting my communication needs amongst other things.


You can use the writetothem website to find out your MP, then send email/letter from within that site:




Or use theyworkforyou website. Can write to your MP from there also:



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  • 1 month later...

UPDATE: Well I have some surprises for everyone reading this thread. I contacted Caroline Wayman Chief Ombudsman about my concerns about how my case was being handled. The Ombudsman Team leader looked into it and decided there were mistakes made and offered an apology. The case was looked at again in accordance with procedures and the original decision overturned in my favour against Barclays Bank. In this instance justice prevails. My thanks to CAG for providing an important platform and to everyone offering advice on this thread

Edited by Robbie101
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Makes you think how many people have complaints rejected simply because adjudicators have sided with financial services companies, based on reliance on what they have been told, rather than obtaining full information.


Well done for pursing when many would have given up. :whoo:

We could do with some help from you.



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Well done Robbie...I have amended your thread title to reflect the outcome.





We could do with some help from you.



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