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Choice Furniture Superstore (Online) - No Refund

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I ordered 5 items from the online store called ChoiceFurniureSuperstore at the end of October and paid using PayPal.


I then cancelled 3 of the items 2 days later and received acknowledgment of the cancellation.


The 2 items I wanted have been delivered but after 23 days, including reminders from me,


I have not received the refund (over £300) for the cancelled items.


How long do I have to wait?

Is there a legal limit to the length of time they can withhold my money?

What's the next step if they continue to not pay?

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They should have paid you by now, but the faster thing might be to put in a claim with PayPal. See what they say but I expect that they will help you.


If you don't have any joy then come back here. You're definitely in your rights to have cancelled as it was an off premises contract. You should have had your refund by now.


Is this the company https://www.choicefurnituresuperstore.co.uk/ ?


In which case their Twitter addresses


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Thanks for the information, the website address you quoted is the right one.

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