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Cancellation Fees, holiday company

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Hi being threatened with court action from holiday company,

 

the holiday was booked with a deposit and then 2 payments were due to be taken from card,

 

 

The 1st payment that was due I asked for a extension of 10 days as my mother was ill in hospital, ( I am a self employed taxi driver) they agreed so all was fine, then sadly my mother passed away and the holiday was just forgotten about.

 

Started getting emails saying payment had failed and they would have to cancel the holiday,

I really did not care at that time, received an email saying Cancellation charges, and they were the same as the holiday,

 

Now I expected easy jets flight costs were probably due but they have asked for payment for the hotel and transfers etc ATOL protection and transaction fees.

 

I returned the email and asked them to provide receipts for the so called payments for the transfers, hotel etc and they just ignored me,

 

today I have received a letter threatening court action and I dont really know where I stand and what to do

 

Any help would be gratefully appreciated

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Hi being threatened with court action from holiday company,

 

the holiday was booked with a deposit and then 2 payments were due to be taken from card,

 

 

The 1st payment that was due I asked for a extension of 10 days as my mother was ill in hospital, ( I am a self employed taxi driver) they agreed so all was fine, then sadly my mother passed away and the holiday was just forgotten about.

 

Started getting emails saying payment had failed and they would have to cancel the holiday,

I really did not care at that time, received an email saying Cancellation charges, and they were the same as the holiday,

 

Now I expected easy jets flight costs were probably due but they have asked for payment for the hotel and transfers etc ATOL protection and transaction fees.

 

I returned the email and asked them to provide receipts for the so called payments for the transfers, hotel etc and they just ignored me,

 

today I have received a letter threatening court action and I dont really know where I stand and what to do

 

Any help would be gratefully appreciated

 

Can you provide any online link to their terms and conditions or post up any emailed version you have received from them ?

 

You need to read their terms of contract you agreed to.

 

When was the holiday due to start ?

 

You are entitled to know what costs they would incur as a result of your breach of contract. It might be that they don't know yet what they have to pay for the various parts of your holiday, as they will have tried to cancel the different parts, but have not yet received the information,


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