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    • Thank you. First of all, this is not chronology so we don't have any sense of the timeline. It's still rather complicated – but maybe when you produce a chronology it will come more into focus. However, there are a few things that we can start to tease out. You say that you accepted £250 in an offer which was intended to reflect distress. Although you say that you accepted this offer mistakenly, it may well be that you have no further rights on this issue because of course it would have been up to you to understand the situation properly before accepting any kind of financial offer. However, it would be useful to understand the reach of this offer and so please could you post up the offer letter by uploading it in PDF format. You say that "high-volume messaging" is not explicitly covered in the terms and conditions – but there may be references to "fair use policy" and it may be an interpretive problem rather than looking for words which specifically match your situation. So it will be helpful to know what words Vodafone were relying upon and also what was the extent of your high-volume messaging. Did they give you any warnings. You say that they referred to terms and conditions which you did not sign. However, it isn't necessary to sign terms and conditions. We would have to understand more about the context – but generally speaking if there is an agreement which refers to terms and conditions from the outset and you then embark upon the agreement and use the services, then all the signs would be that you've accepted the conditions of use. Signed written terms and conditions are generally speaking only required in contracts for property or copyright or shares. You say that the contract was put in your sole name despite the fact that the company name was on the agreement. We don't have a chronology so we don't see how long this went on for and you don't explain why you didn't raise any objections to this – or maybe you did? You say that you have sent Vodafone and Lowell an SAR but "so far" you are waiting for a response. This suggests that you sent the SAR some time ago – but you haven't told us anything about when this might have happened. You are referring to obligations under the Consumer Rights Act but I'm afraid that these obligations refer to contracts between a trader and a consumer – and you are not trading as a consumer so these probably wouldn't apply to you. Finally, you are worried about expressing a claim in legal language. If you begin a small claim then you certainly don't need any legal language – and in fact that kind of approach simply gets in the way. Also, it seems to me that you are gearing up to bring a court claim – which is fine, in my book – but you haven't identified your cause or causes of action and you don't have a plan. I think we need to slow down and have a more careful and methodical look at the situation. Otherwise you're simply going to find yourself in trouble
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km101

Fedex, Control Account PLC and Duty and Tax demand

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I would be grateful for some advice.

 

I occasionally get some eatables and pickles from India using Fedex courier services. My father paid the charges for the courier services in India and declared the item value which was 15£. I have received the parcel without any issues. After 3 weeks time i got an Invoice letter from Fedex for the payment of 30£ for Duty and Tax.

 

In the Invoice its clearly mentioned that the total value of the goods was 19£ and Fedex was asking me to pay the Duty and Tax of 30£. I have attached the Invoice.

 

I have called Fedex and queried them about the invoice, they said some miscalculation will send another one, but again they have sent the same Invoice of 30£.

 

After few weeks later i got a call and a Message from Controlaccount saying ' Please contact Controlaccount quoting reference number **** in relation to Fedral Express Europe Inc'for which i did not reply.

 

I have called Fedex again and queried them about the invoice, this time they have asked me to send an email to customerservice explaining the situation. I have sent them an email and got a reply from them saying 'Having investigated the matter in more detail, the invoice on this occasion has been issued correctly. The charges have been levied by the local Customs authorities in the destination Country.

 

Please find attached a breakdown to show how the charges have been calculated (Breakdown attached).

 

In the breakdown the value of the goods was showing as 76$, i am not sure how they got this number. The initial Goods value as per the invoice is not matching the breakdown which they have send me through an email.

 

Please advice.

 

Thank you

Krish

Fedex Breakdown.pdf

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had to remove you tax document as it shows pers details,

 

 

you can safely IGNORE control accounts plc

 

 

go read these threads.

 

 

https://cse.google.co.uk/cse?cx=partner-pub-8889411648654839:6449422593&ie=UTF-8&q=Control+Account+PLC+&sa=Search+CAG#gsc.tab=0&gsc.q=Control%20Account%20PLC&gsc.page=1


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Thank you DX and FK for your valuable suggestions.

 

I will ignore Control Acc but do i need to speak with Fedex for the above invoice or ignore them as well.

 

 

Please advice.

 

Thanks & Regards

Krishna

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well you could yes.

 

but there is no legal remit to pay any unlawful admin fees.

 

i'm actually wondering if you owe anything

as fedex as the company would have written or should have written to you directly,

not some spoofing dca that found out you owe something

them get that money and most probably put in straight in their pockets without fedex even knowing you supposedly owed the money.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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duty and VAT is based on the value of the goods PLUS the shipping costs so that is why they have invented this account.

 

Also, foodstuffs are generally duty and VAT free but you should check the international code for the items you have received

 

next time get your father to put the 11 digit tariff number on the paperwork so it is correctly taxed (or not!)

 

the most likely code is 2005995090 and that is prepared or preserved vegetables, other mixed vegetables. (pickes that arent just tomatoes, peppers or other preserved single veg).

 

This is VAT and duty free so tell FEDEX they have screwed up and you dont owe them a penny.

 

Finding the right code isnt something they are going to spend any time on so they have just used any code they feel like.

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