Jump to content


  • Tweets

  • Posts

  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Where do I stand with a replacement for my faulty Apple 2010 MacBook Pro?


Please note that this topic has not had any new posts for the last 1554 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi CAG,

 

 

There is a known hardware fault amongst Apple and the Apple community in relation to my Apple MacBook Pro model (Mid 2010) whereby a hardware panic during the dynamic graphics card switching causes the MacBook to crash.

 

 

I got in touch with Apple Support who advised that my MacBook is now considered as "Vintage" and so replacement parts are no longer manufactured, nor am I able to send it to Apple for repair. This fault has been reported to Apple many times from other owners, but I have never received contact from Apple to recall my laptop or advise me that there is a certain time period to receive a repair until it is deemed "Vintage". I am now left with a faulty laptop that constantly crashes, unfit for purpose and looses my work if I haven't pressed save before the laptop decides to crash. So, the only option for me now is to replace the laptop.

 

 

During my call with Apple Support I asked if they are able to replace the laptop or even discount a new laptop to offset my faulty one. They advised that I need to visit an Apple Store and raise it with them there.

 

 

I do not have any stores close to me, so before I decide to make the journey to one, would anyone able to offer advice as to where I stand with a replacement be it at a discount?

Link to post
Share on other sites

If you are dealing with a laptop which has lasted you well since 2010 until now, then I think it's likely that you will be counting upon the goodwill to give you some kind of discount

 

. Under the Sale of Goods Act you were entitled to buy a laptop of satisfactory quality and which would remain that way for a reasonable period of time.

 

To my mind six years or so is not bad going although I would agree that it would be not too unreasonable for it to last longer than that

 

. If it really is an acknowledged fault then you have some strength to your argument,

but I think that probably you're going to end up relying on goodwill because the amount of discount would probably not enough to warrant any formal action.

Link to post
Share on other sites
If you are dealing with a laptop which has lasted you well since 2010 until now, then I think it's likely that you will be counting upon the goodwill to give you some kind of discount

 

. Under the Sale of Goods Act you were entitled to buy a laptop of satisfactory quality and which would remain that way for a reasonable period of time.

 

To my mind six years or so is not bad going although I would agree that it would be not too unreasonable for it to last longer than that

 

. If it really is an acknowledged fault then you have some strength to your argument,

but I think that probably you're going to end up relying on goodwill because the amount of discount would probably not enough to warrant any formal action.

 

Hi BankFodder,

 

Thank you for your speedy reply and advice. I will bear what you said in mind. I would hope that brand reputation is important to Appke so a goodwill discount isn't too much to ask of them.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...