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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Listed Building Consent (or not!)


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Can anyone help please?

 

We moved into in a grade II listed building.

 

The listing describes the windows as "single glazed sliding sash windows in a wooden frame". However, the actual windows in the building are casement windows, top opening and bottom fixed, single glazed in a wooden frame.

 

The frames are rotten and we want to replace. We want to put in what the listing says should be there, i.e. single glazed wooden framed sliding sash windows.

 

Will we need to make an application for listed building consent, or can we argue that we are reinstating, as clearly sash windows were there originally when the building was first listed, and obviously were replaced "by others" before we arrived, and we are therefore are not changing what is recorded as being in place on the building?

 

We just want to get on and replace, before the really bad weather comes!

 

Any comments suggestions would be appreciated.

 

Thanks

 

t

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From dealing with our local planing and listings people previously I would suggest that you phone them and have a chat, if you can arrange for them to come out and have a look and chat all the better, The best this with them is to understand their wants and needs from the early outset that way you can manage their expectations and your own. they will have a vision of what the house requires to keep in line with the listing and give you the best advise regarding the process. But i believe that you will need planning permission.

 

I would honestly say that you are optimistic if you think you will be getting new windows fitted and painted this winter, irrespective of the paperwork process I would guess that they will be made to order, learn to wrap up warm in the house.

It is easier to enter a rich man than for a camel to pass a needle

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From dealing with our local planing and listings people previously I would suggest that you phone them and have a chat, if you can arrange for them to come out and have a look and chat all the better, The best this with them is to understand their wants and needs from the early outset that way you can manage their expectations and your own. they will have a vision of what the house requires to keep in line with the listing and give you the best advise regarding the process. But i believe that you will need planning permission.

 

I would honestly say that you are optimistic if you think you will be getting new windows fitted and painted this winter, irrespective of the paperwork process I would guess that they will be made to order, learn to wrap up warm in the house.

 

Thanks ssparks2003

 

Didn't really want to have them visit, as there are other items on the listing which are not in place, and we do not have the funds to reinstate all the other items on the building that are mentioned on the listing!

 

We have explained via email to the building control that we intend to reinstate, and they responded that we would need permissions, but my thought/hope is that as we are reinstating as per the listing, we are not replacing as described in the regs. We think that building control are seeking the fees for the application, when really there are no grounds for an application if we are reinstating?

 

Thanks

t

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I don't think you'll get away without listed building consent. You would if you were just replacing the glass because that's a repair but not replacing the whole window, frame and all.

 

If you're worried about them noticing things on the listing which weren't there when you took over the property just tell them you've never seen it. They'll know you haven't been there long enough to have done anything.

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General rule of thumb is, if its listed you will need permission.

 

Have you spoken to a window company, they have a lot of experience in taking this through planning so will be able to guide you and the planners through the process.

It is easier to enter a rich man than for a camel to pass a needle

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In my experience if you are replacing something in a listed building like for like, nobody would ever say anything.

Your windows are rotten and not compliant with the listing.

You should have just replaced them with compliant windows.

BC and Planning want you to apply (and pay) for anything, even to replace a door lock if you let them know.

Unfortunately you've already approached them, so you have very little chance to avoid their useless advice and fees.

I have had many arguments with planning and BC regarding non-listed properties and provided damning evidence that they were wrong, but they think they're gods and threaten the landlord and builders alike.

Sticking to our guns and letting them know that court proceedings didn't scare us, made them go away.

Your situation is a bit different because the previous owner has not complied with listing, so you have to keep them sweet.

If you think about it, the previous landlord was able to screw things up without being challenged.

If you don't make yourself a target they won't know that you exist, especially if you don't do anything wrong.

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In my experience if you are replacing something in a listed building like for like, nobody would ever say anything.

Your windows are rotten and not compliant with the listing.

You should have just replaced them with compliant windows.

BC and Planning want you to apply (and pay) for anything, even to replace a door lock if you let them know.

Unfortunately you've already approached them, so you have very little chance to avoid their useless advice and fees.

I have had many arguments with planning and BC regarding non-listed properties and provided damning evidence that they were wrong, but they think they're gods and threaten the landlord and builders alike.

Sticking to our guns and letting them know that court proceedings didn't scare us, made them go away.

Your situation is a bit different because the previous owner has not complied with listing, so you have to keep them sweet.

If you think about it, the previous landlord was able to screw things up without being challenged.

If you don't make yourself a target they won't know that you exist, especially if you don't do anything wrong.

Thanks king12345

I did not divulge location or name when asking about permissions, as per previous post #3.

 

I will follow your suggestion, as that is what I originally thought too. Thanks for the response.

Regards

t

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