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Used car windows regultors were faulty and scrated them - garage says wear'n'tear..

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Hi

 

I purchased a used car from available car paying £6000 on my debit card(taken from a loan) & soon realized that there was an issue with both the windows making a creaking sound in motion which caused severe scratch marks on both sides.Reported the fault to after sales & was advised to book the car in

 

After inspection it was found that the car had a faulty window regulator which caused this and was told that this will be replaced & the glass marks will be polished /replaced if cannot be undone.After booking the car in for several times(after service missing the part /not getting the right parts )nearly took 2.5 months to get the window regulators fixed although they did try to polish the glass the marks are still present.

 

I spoke to the manager who then advised me that the marks are not because of faulty regulator but because of regular wear & tear which is not covered under warranty and that they never mentioned they will replace the glass.I do not have any proof of this verbal communication however i have raised this issue with ombudsman who sent a letter on my behalf but the site has said they do not deal with 3rd party in dispute resolution and after emailing the ombudsman about the same i haven't heard back from them.

 

I am really lost for words to express my disappointment in both the organisations and the fact that i am still paying for a faulty product

 

 

can someone please direct me in the right path.

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he means CRA 2015

did you 1st report the issues within 30days of purchased.

 

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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Many thanks for your assistance

 

I did report this within 30 days,however i have no proof of this,but the retailer took the car and had advised what the issue was and fixed the regulator issue but didin't fix the issue of the scratch marks on windows .

 

They have 3 months warranty on the car and i reported this as soon as i found the fault when the car was sold there were no marks and when i explained this i was refuted saying this are normal wear & tear with the usage of a 6 year old car &not covered under warranty?

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he means CRA 2015

did you 1st report the issues within 30days of purchased.

 

 

dx

 

 

My bad!

 

Thanks dx.

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I have even complained to ombudsman who sent out an email to the dealer .The dealer call me back saying they do not deal dispute resolution with a third party?

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fos is not a 3rd party

they are the industry regulator!!

 

 

id be telling the fos this

 

 

they'll have afield day on that response!!


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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