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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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ODEON cinema Guildford - subtitles cancelled. Breach of Equality Act


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Me and my partner booked tickets online to see Fantastic Beasts and where to Find them. On the Odeon Guildford website it stated that the 8pm viewing was subtitled. (We are both deaf and need subtitles to follow a film)

 

We turned up on the night of the screening, 18th November 2016.

I always check before we go into the screening that it is actually subtitled as in the past we go, only to be told there are no subtitles.

 

 

I ask the staff, is the film at 8pm subtitled?

He goes on to say no.

I ask why?

He avoids the question a number of times.

I ask him again, and ask 'why not add the subtitles?'

Its really is not difficult to do- (popular films delivered to cinemas USUALLY contain a subtitle track.

 

 

Cinemas can switch this subtitle track on or off, like a DVD player or Sky box,

BUT cinemas prefer to SCHEDULE subtitled shows in advance, so everyone knows a particular show is subtitled.)

 

 

I ask him again, and the guy says 'people don't like subtitles.'

I was upset and angry by this point, and I said I'd like to speak to the manager.

 

 

He then says he IS the manager.

I was even more shocked as this came out of the words of the manager.

He could have been a bit more tactful. :-x:mad2:

 

It clearly breaches the Equality Act.

The subtitles weren't cancelled due to technical failure

but because they decided to discriminate against a minority,

whilst pleasing the larger minority (the hearing people) after specifically advertising the film as being accessible for that minority.

 

It was an evening trip wasted, we planned in advance only to be hugely disappointed.

We were refunded, and given two free cinema tickets and an apology, but that is not good enough.

 

 

It was an injury and insult to our feelings, to be turned away just because we are deaf.

 

 

Hearing people have the privilege of turning up to watch films when they like.

Deaf people have restrictions

- we can only see films that are shown subtitled.

 

 

We've suffered as a consequence on the basis of characteristic (disability) which is protected under the equality act 2010.

 

I have tweeted this, emailed the cinema, and am awaiting a response.

I hope they don't get off lightly, I will make sure of that.

 

I have proof of booking confirmation when I booked my tickets, which also shows the proof of it being captioned. But no proof unfortunately of the manager saying 'people don't like the subtitles.' I do though, have a witness.

 

I am new to this forum, and so hi to everyone :) I am not sure what else to do, feel at a bit of a loose end and would appreciate some help and guidance on what to do next. Many thanks. :-)

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Please don't post multiple threads on the same issue. It is unhelpful to us and it is unhelpful to you.

 

You've told us that it is the Odeon but you haven't told us where. Which Twitter address have you used to tweet this?

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The Odeon Twitter address is @ODEONHelp

 

I would suggest that you tweet them and try to get others to treat them as well.

 

Our Twitter URL to the thread is cag.tw/1v08

you should try tweeting them your own message as well. You could try contacting your local newspaper. This is the kind of stuff that they are often pleased to carry. Other than that, I'm not quite sure if there is any worthwhile fuss you can make – unless, of course, the Odeon doesn't respond or simply fails to respond satisfactorily. Let us know what happens

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Thank you for taking the time to feedback about your visit on Friday. I am both angered and embarrassed that your night was ruined in the way your describe, and I can only hope you will allow me the opportunity to explain and do whatever I can to begin restoring your faith in our commitment to accessibility

 

I will make no excuses; what happened on Friday night was unacceptable. We had scheduled 3 subtitled showings of Fantastic Beasts & Where To Find Them in it's opening week - Friday 18th November at 00:01 & 11:10 and on Sunday 20th November at 6:10. The 8pm showing that you booked for was not scheduled as a subtitled showing, but the showing was inadvertently programmed in & advertised online as a subtitled performance. The programming error was noted during mid-week checks, but the team made the wrong call to amend. We had programmed that performance as subtitled and it should have stayed that way at such a late stage. What is even more disappointing is that none of the guests in that screening were contacted in advance notifying them of the error.

 

I can completely understand how angry and frustrated you must have been on the night. I can assure you that absolutely no offence was intended, but from your feedback it does not sound like the manager expressed himself as well as could have. A subtitled version of any film is a separate file, so unfortunately it is not a case of switching subtitles on or off. This however is simply not the point.

 

We have always prided ourselves on our commitment to accessibility which is why I am so incredibly disappointed with the way we as a team have handled this. I know we have already refunded your tickets and given you some complimentary passes, but your are right, it isn't good enough. I have already set up some new procedures to help ensure errors like this never happen again, and scheduled a meeting with my leadership team to specifically focus on accessibility in our cinema. We actively listen and act on any and all feedback, and we will continue to do all we can to do better.

 

Please accept my sincerest apologies for the disappointment, anger and frustration caused. I really want to do all I can to make this right and build your feedback into the way we work and engage with accessibility. I will be writing the schedule on Monday for our new film week starting on Friday 25th November. Tell me when you would like to watch Fantastic Beasts and I will make that happen. In the long term, I do have a few guests that email me fairly regularly with subtitled requests so please feel free to drop me an email if there is something specific you would like to watch in the future. As long as we still have the film and the distributor has released a subtitled version, we can help.

 

Thank you again Emily for your time and patience, and I hope to hear from you soon.

 

Regards

 

 

This is the cinemas response. It seems a fair enough apology and they seem to be doing something about it. But, at the end of the day it was a clear breach of equality act. This has happened far too many times and has deeply affected the deaf community. Problems arise, apologies are made, then everything it settled. Then a problem arises again. It seems a vicious cycle. Can't we consider suing them for the damage they have caused? I know its only attending a cinema to watch a film, but it upset us.

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