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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Cue database removal " god i need help "


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Hello, my name has been put on the CUE database by OCTAGON this is for life. My crime was to use a comparison site to compare quotes, i did this about 50-60 times and the reason was to check how they arrived at their prices.

 

I searched all types including 1- all the different vol excess about 6. 2- declared mileage about 5, 3- different types of cover about 3, 4- different addresses about 4 , 5- what date to start ins. as they differ a lot, so does the price and also a host of other type searches.

 

To be honest i was trying to get the cheapest but also curious as to how they arrived at their prices, hence so many searches.

 

Finally i picked Octagon and telephoned them about the online quote , they refused to insure me saying over 50 searches was far too much as in their eyes it appeared fraudulent and I was the type of person that could lie.

 

They were especially concerned about the 4 diff family addresses I used, but I explained that my family was present and wanted to know the price diff and it was entirely innocent. I declared my correct address at the time of submitting as with all my other details, in fact it was the most expensive.

 

They didnt want to know me and said were not insuring me and putting my name on the CUE database

What i want to know is can they legally do this on a whim and can i force them to remove, are there financial repercussions to sue them. Is there somewhere that specialises in helping me? or can YOU? Many thanks....waiting and suffering

 

PP oh ive written to them and they have closed the matter

Edited by honeybee13
Paras.
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Hello and welcome to CAG.

 

Please bear with us until the insurance guys can get here. If they haven't turned up by tomorrow, I'll send a couple of SOSs for you.

 

This isn't necessarily a disaster, let's see what they say. :)

 

My best, HB

Illegitimi non carborundum

 

 

 

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You can request all the information that CUE hold on you with a SAR under the data protection act and challenge any information that you feel is incorrect.

 

But, 50-60 quote searches does seem excessive.

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I doubt they will be noting anything. You are not their client and have given no authority to process data, other than getting the quote.

 

You can't muck around on comparison sites as they are data collection sites for financial services companies. Even those companies like Direct Line who don't sell Insurance via comparison sites, obtain data from them.

 

You can contact CUE to request a Data Protection Subject Access Request to see what information is held about you. If you find they have processed data that is unfair or incorrect, you can complain to the ICO who deal with Data Protection complaints.

 

Suggest you contact an Insurance brokers to arrange insurance, as you might find phoning Insurers brings up this same issue as Octagon.

We could do with some help from you.

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