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camberley61

Cue database removal " god i need help "

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Hello, my name has been put on the CUE database by OCTAGON this is for life. My crime was to use a comparison site to compare quotes, i did this about 50-60 times and the reason was to check how they arrived at their prices.

 

I searched all types including 1- all the different vol excess about 6. 2- declared mileage about 5, 3- different types of cover about 3, 4- different addresses about 4 , 5- what date to start ins. as they differ a lot, so does the price and also a host of other type searches.

 

To be honest i was trying to get the cheapest but also curious as to how they arrived at their prices, hence so many searches.

 

Finally i picked Octagon and telephoned them about the online quote , they refused to insure me saying over 50 searches was far too much as in their eyes it appeared fraudulent and I was the type of person that could lie.

 

They were especially concerned about the 4 diff family addresses I used, but I explained that my family was present and wanted to know the price diff and it was entirely innocent. I declared my correct address at the time of submitting as with all my other details, in fact it was the most expensive.

 

They didnt want to know me and said were not insuring me and putting my name on the CUE database

What i want to know is can they legally do this on a whim and can i force them to remove, are there financial repercussions to sue them. Is there somewhere that specialises in helping me? or can YOU? Many thanks....waiting and suffering

 

PP oh ive written to them and they have closed the matter

Edited by honeybee13
Paras.

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Hello and welcome to CAG.

 

Please bear with us until the insurance guys can get here. If they haven't turned up by tomorrow, I'll send a couple of SOSs for you.

 

This isn't necessarily a disaster, let's see what they say. :)

 

My best, HB


Illegitimi non carborundum

 

 

 

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You can request all the information that CUE hold on you with a SAR under the data protection act and challenge any information that you feel is incorrect.

 

But, 50-60 quote searches does seem excessive.


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I doubt they will be noting anything. You are not their client and have given no authority to process data, other than getting the quote.

 

You can't muck around on comparison sites as they are data collection sites for financial services companies. Even those companies like Direct Line who don't sell Insurance via comparison sites, obtain data from them.

 

You can contact CUE to request a Data Protection Subject Access Request to see what information is held about you. If you find they have processed data that is unfair or incorrect, you can complain to the ICO who deal with Data Protection complaints.

 

Suggest you contact an Insurance brokers to arrange insurance, as you might find phoning Insurers brings up this same issue as Octagon.


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