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Hello

 

Help need some advise on how I can proceed with pursuing this,

 

on 22/09/2016 I used the Dartford crossing both ways.

I completely forgot to pay the charge within the 24 hours and I hold my hand up

, just completely slipped my mind.

 

I live in the Midlands so not accustomed to toll charges.

I only remembered that I needed to pay in the early hours

(01:30, yes I literally remembered and went online to pay) of the 29/09/2016

 

. I have the receipt which was emailed to me.

Few days later I get a warning letter (issue date 29/09/2016) with a notice to say I needed to pay £70.

 

On the warning letter in bold writing it states "If you pay your outstanding crossing charge(s) by 13/10/2016 - We'll cancel this penalty charge notice"

 

Having thought I had paid the crossing charge on 29/09/2016, in my naivety, I thought the systems would be interlinked and automatically cancel the PCN.

I had not received any further letters or notices regarding this.

 

On 10/11/2016 I had to use the crossing again and this time I decided to setup an account so that it automatically deducts the crossing charge from my account.

 

I used the crossing and received a receipt and account was deducted

- I was happy that I did not need to do anything further.

 

A few days later received another PCN for £105 plus £2.50 for each of the crossings that I made on 22/09/2016,

this time the issue date on the notice was 11/11/2016. That's a £215 to pay!!!!!

 

I tried to speak to someone from the call centre to try to put my experience forward and they were disinterested in what I had to say,

advised me to make a representation on their website,

however on the current letter there is no option for me to make such representation,

 

decided to check if anyone else has had a similar experience before making a formal appeals process.

 

Thank you for taking the time to read this long post,

I have tried to capture as much details as possible.

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Nightmare... these people are ripping everyone off!! TB

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