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monza57

Woucher refunds

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Hi,

I bought a Woucher for a specific item (supplied by a third party which Woucher UK organise) which I then redeemed.

 

 

The item was never delivered and despite emailing them and Woucher support, it never arrived.

Woucher will not refund me my money as they say

under their refund terms,

I should have asked for a refund within 10 days of buying the woucher

(i wasn't aware there was this limit, and had given the supplier the benefit of the doubt in supplying the item.)

 

Despite many emails to Woucher support

they would only refund my money to their 'Woucher Wallet'

which means I have to spend it with them

and if not spent in a short timescale reverts to 50% then 0% of it's value.

If there is nothing that I'm interested in during that time then I've lost my money.

 

However as I couldn't be bothered to waste any more time on this matter,

as another item came up that I was vaguely interested in,

I spent the Woucher Wallet credit on that,

but guess what, that item hasn't arrived either.

 

I have emailed that supplier and again Woucher support to no avail,

in fact Woucher support think it's very funny and keep sending me repeats of non relevant advice.

 

Where do I stand legally,

wasn't I entitled in the first place to refund,

and shouldn't I be entitled to it again now?

 

 

Any advice as to what recourse I might have to get my money back would be gratefully received.

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chargeback??


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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The first item was a solar and rechargeable power bank, the second from a different supplier was a VR headset, Does it make a difference?

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I'm sorry I don't know what you mean by chargeback?

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You can contact your bank and ask them to do a chargeback of the original amount as the service hasn't been provided.


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I see, thanks very much, I'll try that

 

although I wonder how it stands as technically I purchased a Woucher from Woucher which was then applied to a third party in exchange for goods.

 

Could Woucher agree that they had provided the service (i.e. the Woucher) so they had fulfilled their end of the bargain?

 

Although in my emails to them after non-delivery I effectively had cancelled the contract (within 30 days) and asked for a refund?

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let the bank worry about that.

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Good point, thanks.

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i would think after tonight's watchdog

it will be easy to get a chargeback


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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I Missed it so will have to see what's changed.

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well groupon got hammered several times for the same thing claiming they were not responsible

and they refunded everyone.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s would collapse overnight.

 

 

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