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    • hello   I was involved in an unpleasant incident at a company which I spotted was a regular thing happening there. It was not nice for me as I was mildly allergic, and I knew that it could have an even more negative reaction in some people. and so I had to do something to stop it.   I did not want to be aggressive in my response. I just said it was not malicious and tried to be helpful and reasonable, as there was risk of the same thing happening again to others, I was very helpful.   I was 'eventually' assured it would not happen again.   I thought I might be eligible for some form of compensation. They would not send me their policy’s when I asked.They would not discuss compensation funds. But they asked for my address and sent me a surprise gift, a rather large package of alcohol  beverages which most people would be overly happy about. Unfortunately  I cannot consume Alcohol.  I am old enough,  although, they did not check ID. I used cash at the company, no cards Although I did state my age by email.   It is hard to return a gift, it pulls on the heart strings.  But I politely said thank you very much, but I cannot consume alcohol due to my beliefs and please may I return the package and asked for a voucher or perhaps suggest something else.   They politely said to offer the alcohol to someone who could enjoy it and thanks for all the help.   Can anyone give any thoughts on this? Was I wrong to ask for the return of the package?   Thank you very much.    
    • That may well be the case as part of their T&Cs...which also states you have to pay £300 +VAT cancellation fee.....but you dont have any legal right as your LTD Company and not a Consumer..you dont have protection of the Consumer Rights Act.
    • Oh I didn’t know that. Any idea what those thresholds are? Also, what could they contest - the amount you’re claiming for?(as they couldn’t contest that they have infringed GDPR)
    • Lex Autolease have advised me that I do have the 14 day cooling off period. It's in their business contract t&c's.    I would like to cancel the finance part of it before the period is over but they won't let me and Lex are saying that I can't do it direct as they don't have paperwork yet.     
    • Yes Jase a default can be registered for current accounts that attract an overdraft...although the default would have placed by HSBC not Intrum Finance.There name would have been added when HSBC assigned the debt to them.   Andy
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    • Future Comms is a Big Con. How to get out of it. Read more at https://www.consumeractiongroup.co.uk/topic/417058-future-comms-is-a-big-con-how-to-get-out-of-it/
        • Like
      • 4 replies
    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 5 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
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