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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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richardidk123

United Kash purchased Different Money Debt

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Hi all,

 

United Kash have again emailed to suspend collections activities for 7 days. 2 hours later they text saying a field agent WILL be to my home within 7 days.

 

There will be a wake and burial from that property in the next 7 days and in a moment of panic I called them to explain the situation and stop.

 

 

They said they believed me to be pulling wool over their eyes and that he believes the visit will go ahead.

 

 

I asked for some leniency in light of the wake and he said I was wasting his time and hung up the phone.

 

Does someone have a contact for the CEO or director or some form of management as this will result in a sad situation becoming stressful and upsetting.

 

Any help would be appreciated. I do not want to ignore them in case someone visits but they are unwilling to talk unless I pay the alleged debt.

 

Thanks.

Edited by richardidk123

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why did you phone :)

no worries, if someone turns up just tell them that they are trespassing and to leave or you'll call the police.

and, a poss ground for formal complaint if they do seeing as you advised them of your bereavement circs, and they ignored and hung up....

have you done a cca request


IMO

:-):rant:

 

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why did you phone :)

no worries, if someone turns up just tell them that they are trespassing and to leave or you'll call the police.

and, a poss ground for formal complaint if they do seeing as you advised them of your bereavement circs, and they ignored and hung up....

have you done a cca request

Phoned in a moment of panic...

 

I don't want anyone turning up as I no longer live there. It is my parents property. They sent the CCA along with the first email they sent.

 

Anything further I can do?

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why did you phone them..

playing into their threat-o-text hands me thinks

they are not bailiffs and every penny they get out of you will PAY for the same tactics on the next person..

 

 

so as you don't like it

don't fund their antics

ignore them.

save all the texts and letters andemails

and when you're settled

it will form avery nice complaint to the FCA

 

 

that's how we dealt with

MT collect

and

CFO

and

MOtormile

 

ALL were curtailed

all were heavily fined and are now toothless.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Phoned in a moment of panic...

 

I don't want anyone turning up as I no longer live there. It is my parents property. They sent the CCA along with the first email they sent.

 

Anything further I can do?

it seems unlikely that anyone will visit. afaik, despite loads of threatened 'agent' visits.

have you sent a no visit/trespass type letter.

otherwise, its as per dx, ignore the visit threats.


IMO

:-):rant:

 

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I fully appreciate they are unlikely to send anyone out, however I do not want to take that chance no matter how low. I am thinking a formal complaint around how a vulnerable situation was not dealt with in regards to them hanging up the phone.

 

There seems to only be two people working on their phones from a little digging I've done so must be a small time company. How would I go about obtaining a contact email or number for the higher ups as these clowns are ignorant bullies who have threatened me moreso than any of the countless other DCA I've had and I think the only way they'll listen is through the bosses.

 

On a side note, the guy today said they would settle my account at £150 if I wanted. Desperation for a loan that wasn't affordable. DM also seem to have ceased trading?

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fkofilee

will have all the details.

 

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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