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    • Excellent. Well done. I'm pleased for you. Yes they always try to claw back something – to satisfy their sense of pride. The money should get to you pretty quickly – they obviously don't use Hermes to deliver it.   Thanks in advance for any donation – but wait until you get the cash before you start chucking it around!
    • Well done and thank you for coming back to update us.   Thank you also for the donation, much appreciated.   HB
    • Delighted to report back that I have won my money back.    Minus the £25 claims fee but I did try (I pointed out that this amount is negligible to a huge company but a lot to me).    The whole mediation process was completed within 30 minutes, with a bit of back and forward between mediator, Hermes and myself.    The mediator was excellent and didn't put any pressure on me.    I am really pleased, it's been a long slog and very stressful, but I'm glad I persevered.    Thank you so much to everyone here for their help in getting through this! I'll be making a donation as your support is much appreciated, particularly @BankFoddermany thanks 
    • But surely shes got a point that they havent sent the t&c and prescribed terms means its not a true copy of the agreement? i thought that meant they cant proceed to court if they dont provide that stuff mentioned above
    • yes i know you explained that before mate,  its just annoying but i dont know how much of this is fees. Ill have to get her to look   How much in fees would it need to be to make a difference?
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Web Start. org-A right pain how to get rid off.


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I have been invaded.

This keeps interrupting my business in the Bear Garden.

There is this Essex or somewhere in the south east smug little man who is telling me how to make millions in the next few months.

A smug little varmit that needs sorting out if you ask me.He and his chums.

All sorts of adverts pop up,some asking some rather interesting questions when you are viewing anything.

Blocking your computer and seems to sneak in.

 

Any tech minded ones who know or had dealings with these infiltrators before.

And of course the easiest way to get rid of them for people with limited technical knowledge such as myself.

Free if possible.

I cannot see them on my programs.So struggling to wipe them out.

Thanks.

Tawnyowl.

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I suggest downloading Malwarebytes and scan your system. If that fails you could type in msconfig in your search bar at the bottom of the screen (win 10) and see what comes up in the system config/ services box.

Tick 'hide all Microsoft services' and see what is left. Generally these services can be unticked

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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a browser hijacker

what browser(s) and operating system are you using

try 'Malwarebytes antimalware' (free version), see if that gets rid of it.

IMO

:-):rant:

 

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Thanks for your advice everyone .I downloaded Malwarebytes and it scanned my computer for 30 minutes finding where they, the enemy were hiding.They were found.

A battle took place and they were defeated and taken off my computer.

It is now guarding the computer and has just said it has blocked one from entering.

Thanks again silverfox1961 and Ford.Good advice.

 

Tawnyowl, now wondering now who is behind this attack,i will research a little when i have time.

Also look into the Essex or South East racket that really got on my nerves.

Checkout who is behind it.

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:thumb:

 

....and has just said it has blocked one from entering.
run a scan again when you have some spare 30.

it, or others, may be trying to come back. or maybe you have some rogue software trying to reinstall something.

double check your installed programs in control panel, see if there is anything still there unfamiliar.

or, cld get a bit more technical and try deleting 'old prefetch data' (something like 'ccleaner' (free) can do that, but be careful what you delete if using it. post back re if you want, i'll help you through it)

another free one cld try is malwarebytes anti rootkit beta scan https://www.malwarebytes.com/antirootkit/

IMO

:-):rant:

 

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Just scanning for rootkits Ford.Thanks again.

 

Now one of the adverts that kept popping up was something called the Greenwood Formula.Very persistent.

I was just trying to find the person behind it to send him a message.I will keep trying,he is out there somewhere.

But it seems you may have a problem finding out who is behind it.

If you look for the name you will soon find out what has been going on.

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put 360 totl security on your machine and uninstall whatever else claims to be protecting you.

 

 

also

a better tool to use in cleaning

is

COMBOFIX from the bleepingcomputer site.

 

 

run it in safe mode with networking.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ofcourse

but if you goto the site

it will tell you to use ADWCLEANER instead.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I really appreciate the help i have been given and advice offered.

It seems i am now fully healed.

But over the last week it has been a nightmare.

Sometimes i was clicking on your links on your threads and was instantly diverted to other places..

There must be many people who will be helped with your advice.

Thanks again everyone,i am really impressed with the knowledge you all have.

A great team that will tackle these problems.

At one time i was blaming the Russians.Thought they were attacking my computer.

Tawnyowl.

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using IE?

 

 

tick the option that says empty temp history on exit in advanced settings of tools

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx100uk,

I have Chrome.

Windows seven home premium.

Just checked it seems this is six years old now.Can you believe it.

Some things i am just not clued up on.One is cars,the other computers.

So long as it works,until problems then i admit i am beaten.

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if all is ok atm, maybe leave it, see how it goes.

re 'prefetch data'; sometimes malware stays in there if its not removed there by the antiv and is prefetched when starting the pc, hence tries to come back.

IMO

:-):rant:

 

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Thanks Ford i will,

i noticed when the check was made earlier one attachment was in my online selling start up.

Must have been spying on my online empire.

Seeing what i was selling,ha.

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Latest news,another battle just took place.

Your Malwarebytes malicious website blocking technology has blocked outgoing or incoming communication between your computer and a malicious Internet Protocol (IP) address. That's a good thing. This communication could be:

 

An attempt to download malware onto your computer

An attempt to redirect you to a malicious webpage

An attempt to deliver malicious advertising

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AVG free version.
and avg didnt pick up the malware! time to dump it? :)

cld try avira free.

and then also scan the system every now and then with malwarebytes.

only use one realtime resident antivirus prog. any others as on demand only scanners. imo.

IMO

:-):rant:

 

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Latest news,another battle just took place.

Your Malwarebytes malicious website blocking technology has blocked outgoing or incoming communication between your computer and a malicious Internet Protocol (IP) address. That's a good thing. This communication could be:

 

An attempt to download malware onto your computer

An attempt to redirect you to a malicious webpage

An attempt to deliver malicious advertising

seems as if you have something still hiding somewhere. at least it was blocked. when it comes up, clean/remove it.

IMO

:-):rant:

 

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have you habitually used avg for years?

 

 

if you have then there were know issues with avg and you'll see there are old #avg or alike hidden folders

pers id be totally clearing all evidence of avg off the machine.

 

 

install 360 total security

https://www.360totalsecurity.com/

 

 

and do a full scan

 

 

I bet you stopped using IE11? because of issues you got with the PC being slow

classic symptoms of an infected pc from years ago?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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download the portable version of ccleaner.

extract it. go to the folder run it.

when it comes up, untick everything that comes up auto to be analyzed. then click only on cookies, old prefetch data (untick ignore older than 24), temp sys files, temp internet files. analyze and then clean.

restart the pc, then do another antivirus scan.

IMO

:-):rant:

 

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Yes have used AVG for years.

Recently the computer has slowed down.

Just got rid of AVG and installed avira free.Just scanning now.

As you say Ford something could still be hidden.

Multiple choices that i did not know about.

Thanks.

Lets see if avira picks up anything.

Quite enjoying this thanks to the help given of course.

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Well i nearly choked.I was just enjoying my chicken dinner when the advert offering me the chance to make hundreds of thousands in the next month is back.

The battle is not over yet but will be.

I am just going to eat my chicken then commence battle again:madgrin:

Just turning my volume off.

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Thought the scan had finished only 30% through.

Must be on start up perhaps.We will get to grips with this.

Those Russians i feel.1 hidden object so far.

CC cleaner next.

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