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    • Thanks for the advice and pointers much appreciated, letter will come from daughter in law but I would type it her up and print it off for her.   The officer told her he could not guarantee it would not happen again like you say I am astounded the Police have time to be stopping a driver who has proved 5 times now that she is legal to be on the road none of it makes sense.
    • We requested evidence for the PCNs and have received this. Where do we go from here?  BW_Legal_Evidence-compressed.pdf
    • Definitely move the cars ASAP, the bailiff will come back and clamp them, don't wait bailiffs can now call on Sundays and most Bank Holidays.
    • What should you do? Totally ignore them. Next time you are there take photographs of Athena's notice at the entrance to the car park plus the position of the others as well as any difference between the T&Cs of their signs. Also a picture of their payment meter as the T&Cs there are often different from the signs. Check with the local council to see if Athena have permission to erect signs and ANPR cameras under the Town & Country [Advertisements] Regulations -they are often online these days. Also ignore any future correspondence from them and their unregulated debt collectors and do not be afraid of ever escalating fees most of which have no basis in Law. The time to come back to us is if they send you a letter of claim where a snotty letter to them may discourage them.Also read other threads on here to get an idea of the numties you are dealing with. One amoeba has more intelligence than all the car parking rogues together. It is still worthwhile contacting Lidl even without your receipt and especially where you have a record of regular visits to them.
    • First, I'm a bit surprised that your local police force has the manpower and time to waste chasing up a complaint from a member of the public that a motability car's paperwork may not be in order, bearing in mind that most forces can't be bothered to follow up reported burglaries, if stories in the popular press are to be believed.  But if that's what the police officer has told you, that's what he's told you.   If you want to follow up his suggestion to make a complaint, check your local force's website for how to do so.  Or (bearing in mind the history of problems that you've had before) write straight to the Chief Constable (website again).   Simply say you want to make a complaint about the number of times your daughter (or whoever) has been stopped by the police for no apparent reason.  Give a list of when and where this has happened and what the outcome was (presumably that the police took no further action).  I would also add that in the latest incident the police officer actually suggested making a complaint about the number of stops.  Not only do you (or your daughter or son or whoever it is) find this police action to be extremely distressing, but you also consider it a waste of scarce police resources.   Ask for an explanation as to why this keeps happening and ask for an assurance that the police will stop doing it.   You may also want to add (see what others advise about this) that the police officer in the latest incident also told you that they had received a call from someone saying that the car's paper work "might not be in order".  Say that you are concerned that whoever made this false allegation is wasting police time.  (You may want to think carefully about this as it may not improve your daughter's relationship with her neighbour!  If the allegation came from the neighbour.)   Those are my initial thoughts but it's a bit late to be thinking clearly.  See what others suggest rather than just relying on my suggestions.   [The letter really needs to come from your daughter (or whichever family member keeps being stopped) and not you, unless you can make it perfectly clear in the letter who it is that is being stopped etc. and that you are complaining on their behalf.  Is that clear?]
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Starbug

Three - whose resonsibility for a broken handset?

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Hi, I'm a customer of Three and am currently on contract. My Sony handset has broken, and through no fault of my own. The screen has literally just come away from the frame, without being dropped or anything.

 

Three do what they do best - wash their hands of the situation and refer me to Sony. Sony are taking ages to sort it out, it's been almost two weeks since I first called Three and they referred me.

 

All this time I'm paying for a contract and I don't have my handset! Where do I stand from a legal point of view?

 

The sale of goods act covers me, as the phone was bought before the newer laws came into effect. And from what I understand, it's the responsibility of the retailer? And they should do it in a reasonable time so as not to cause me inconvenience?

 

It's causing me inconvenience. I don't have my phone, which I need for many reasons. So would I have a strong case to take Three to court via small claims? I'm really sick of these large companies, and would love to be able to send in the bailiffs.

 

I did try to upgrade early, but Three want a fee to do so, which I'm not willing to pay out of principle. I only have 3 months left, and it's not my fault my phone has fallen apart. From what I understand it's a design flaw with the z3 compact.

 

Any advice would be appreaciated.

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You are absolutely right. If you bought the phone before October 2015 then you are covered by the Sale of Goods Act and section 14 requires that the goods are of satisfactory quality and that they remain that way for a reasonable period of time. Like many of these companies, Three has referred you back to the manufacturer. Of course, it may be that the manufacturer is best placed to carry out the repair but the responsibility still remains with Three.

 

If it's taking too long then write to Three and tell them that you are now invoking the pre-action protocol which requires that you negotiate with them for 14 days before you issue legal proceedings. Tell them that if you do not have your phone back plus full credit for the unused period of your contract that you will sue them in the County Court. However, do not make the threat unless you fully intend to carried out. Don't bluff. It's a waste of time and you lose credibility. If you really intend to sue them then make sure that you understand the steps involved and that you are ready to go. There is lots of guidance on this forum, but if you want to find it more easily then you could think about investing in our new Consumer Survival Handbook which is an interactive book that you can read on a Kindle or a free Kindle app and will take you through the steps very quickly – as well as a lot of other very useful information on how to stand up for yourself as a consumer. Follow the Consumer Survival Handbook link which will take you to the Amazon site.


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To be honest I'd rather avoid court action.

I just wanted to either get my phone back quickly, or get a good deal from them seeing as how my phone has fallen apart due to no fault of my own. They are charging me a fee to upgrade early, which I refused to pay. So I'm going to switch providers.

 

I've been speaking to their head office via email, and they say their position is final and they won't discuss it any further.

I made comments about their manager being a joke, and they threatened to terminate my account with immediate effect and add charges! Unbelievable. I have kept all emails from them in case of future legal action, it's hard to believe they'd tread me like this after 10 years.

 

I don't plan on giving them any more money, and they'll probably chase me for what I owe them. I will settle for a lesser amount due to the inconvenience I've had. Would this be a good idea? I believe that they should offer some form of compensation for the time I've had without a phone, it only seems fair.

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Hello there.

 

I don't think you've said how long you've had the phone. How old is it please?

 

HB


Illegitimi non carborundum

 

 

 

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I think the 'goodwill' ship sailed the moment you referred to someone as a joke.

 

The best you can hope for is some response under the details given by Bankfodder as I'm sure that they're unlikely to want to do anything more than comply with the law and their own terms and conditions now.


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I think the 'goodwill' ship sailed the moment you referred to someone as a joke.

 

The best you can hope for is some response under the details given by Bankfodder as I'm sure that they're unlikely to want to do anything more than comply with the law and their own terms and conditions now.

It had already reached the position of deadlock by then anyway, and the guy refused to escalate it any further. So I emailed his boss and complained about him. Seems fair to me. The guy in question seems to be the head of the "lose customers as fast as possible" department.

 

All I asked for was a reasonable amount off the upgrade fee, or for the cost to be spread out as it's unexpected. After 10 years with them, and the fact that my phones fallen apart, you'd think they might offer something. Still, it doesn't matter now, I've gone with another provider.

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