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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Proving employment discrimination.


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Hi,

I am with a work program provider Ingeus who asked me to apply for a job with a local agency, this job was an immediate start and the induction was to commence within the week.

 

A member of staff with Ingeus took my details and then said as we want a cross section may I ask your age please ?

 

2 weeks later I have heard nothing, I have mentioned it but they just brush aside saying they never took anyone on which I find strange.

 

How would I go finding out if indeed my age was a factor, is asking the question about my age discrimination regardless and if so who do I take my complaint to.

 

Any help advice appreciated.

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If they did not fancy me for the job then they used my age to make their decision as that along with my name was the only piece of info they had.

 

I am reading that it is unlawful to even ask a candidate for their age unless they are under 18 or it is a age related occupation whatever that could be, this was warehouse work so I presume it does not come under that category.

 

I agree it is difficult to prove age was a factor as to why I was not selected for a interview but why was age even mentioned if it could lead to speculation such as mine.

 

I am over 50 :(

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As far as I know it is not illegal to ask age, although you can not discriminate . There are other ways of identifying age, for example at 50 you will have done o levels or cse's as opposed to gcse's. Length of job history might be another clue although some recommend only giving 10 years job history.

 

I think proving discrimination is almost impossible especially if they didn't hire anyone.

Any opinion I give is from personal experience .

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I forgot to add "they never took anyone on" does not imply interviews never took place it could be interpreted as no one successfully secured the post.

 

Now if that is the case then it is not such a leap of faith to conclude that the as the only piece of information they had about me was my contact details and age, what element of that would prevent them from asking me to attend the selection process other than my age.

 

This was an agency they want as many people as possible .

 

I understand it could be difficult to prove without them actually coming out and saying so but they broke the rules by asking my age in first place, if that is not the case then the Government are misleading in the information they publish.

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When I was looking for work, one would see the same "vacancy" being advertised month after month, often by multiple agencies. I quickly concluded that there was no genuine vacancy and the agency was just looking to fill their books with names.

 

It is quite possible that your vacancy was just another phantom job that never materialised on the agency's books.

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I forgot to add "they never took anyone on" does not imply interviews never took place it could be interpreted as no one successfully secured the post.

 

Now if that is the case then it is not such a leap of faith to conclude that the as the only piece of information they had about me was my contact details and age, what element of that would prevent them from asking me to attend the selection process other than my age.

 

This was an agency they want as many people as possible .

 

I understand it could be difficult to prove without them actually coming out and saying so but they broke the rules by asking my age in first place, if that is not the case then the Government are misleading in the information they publish.

 

If you read further guidance it also says that while they may want to ask age , race, gender etc these should only be used for monitoring purposes and kept separate from the application.

 

AFAIK it is not illegal to ask how old you are but it is illegal to discriminate on the basis , hence as a form of due diligence many firms do not ask so they can not be accused , but as I said there is more than one way to ascertain someones age.

 

My understanding of that document is that they are guidelines to help the employer prevent allegations of discrimination

Any opinion I give is from personal experience .

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So when you signed up with Ingeus, did you ever supply them with a CV or details of your work history in order for them to help find you an appropriate job?

 

Do you have previous warehouse experience which may have influenced either the agency's decision about who to take on or the work programme provider's decision on who to recommend?

 

There are so many reasons why people don't get jobs and I feel you will have to let this one go. Leave the provider and join another agency if needs be.

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Good sister

I doubt very much if leaving the work provider is an option as I am taking this as being the DWP sanctioned work program which is not optional

 

Fair enough if that's the case - you learn something new every day!

Any pearls of wisdom that I give on the CAG forums is based on previous experiences and knowledge I have gained from being on these forums.

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Just to be clear this was arranged by Ingeus it was not a phantom vacancy, as fletch has stated I am not able to leave Ingeus.

 

I still feel that they should not have asked me my age, obviously it will become apparent at some point how old I am, but age should not be a factor unless it involves let say selling alcohol in which case a lawful way to tackle that question is

 

Are you over 18 ? if no what is your date of birth ?

 

Regardless of my experience or suitability age should not have arisen.

 

I have also withdrawn my consent for Ingeus to hold a copy of my CV so if the decision was based on the potential employee viewing my CV then that needs addressing but I do not think that was the case.

 

I guess the lesson I am learning is that we have rights, but damned if ever try to exercise them.

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When I had the misfortune to be involved with ingeus I was very much of the nod politely when they did my cv for me but at the same time only gave them the minimum of info. It was quite funny because the advisor used me to help other non pc literate people and of course I always advised them to give minimum info such as refusing access to UJM and setting up an email just for job searches.

 

I was lucky because at the time my sister worked in careers advice for a major university and was more aufait with CV writing than my advisor was

Any opinion I give is from personal experience .

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