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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Smokey1607

Aintree NHS Parking breach of contract

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Hi, obviously not much in the way of help or information in the DVLA reply. Assume I should submit another complaint as they suggest? How specific do I need to be in my wording so they can't give another waffling reply, any wording other than what's already been suggested?

DVLA Reply 23 Nov Scan.jpg

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then complain/Go through their proceduresa nd then take it to the ICO for breach of the DPA

the compaint should be that the DVLA faied to show due dilligence in determining whether Trevs had any lawful reason or cause to access your details and in what capacity as there was no keeper liability under the POFA and they knew this at the time.

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To be clear: I complain again to the DVLA and go through their procedures before taking it to the ICO or go straight to ICO now?

Also I haven't responded to Trethowans yet as I was waiting on the DVLA. Should I reply to them along the lines of previous comments and mention the DVLA complaint so they can see I'm not walking away from this?

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you complaint to the DVLA, so far you have been asking questions and now you are unhappy and have a complaint and will follow their procedure. If you get no joy there you make a complaint to the ICO

Dont bother writing to Trevs unless you just want to say that there is no keeper liability in this matter so go boil your head. Dont mention anything else, just stick to the denial of any liability.

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Latest letter from Trethowans. I assume where they say they are entitled to take action against the keeper because they have no record of the driver is incorrect?

I've had no response to my previous complaint to the DVLA so I will also follow that up.

Continue to ignore Trethowans?

Thanks

Treths 3 Feb 17.jpg

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Interesting note that pops up when you go to 'ignore' in my previous comment.

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Post #16, 1th November 16.

 

"Dear Sirs,

It remains that your supposed 'Notice to Keeper' did not comply with the requirements of the POFA 2012. There is thus still no 'Keeper liability'.

 

If you still feel your letter of is a POFA 2012 compliant NtK, a court can decide this based on the arguments from the parties.

As it appears our positions are entrenched in disagreement on this fundamental issue, no further correspondence will be entered into, pending receipt of a county court claim."

 

If sent previously : ignore them.

If not sent previously, send, then ignore.

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no they cant. they have to create a keeper liability by following the protocols of the POFA.

Yes, continue to ignore them, they are solicitors paid to write scary letters in the hiope that you think they have some authority they dont actually have.

 

Latest letter from Trethowans. I assume where they say they are entitled to take action against the keeper because they have no record of the driver is incorrect?

I've had no response to my previous complaint to the DVLA so I will also follow that up.

Continue to ignore Trethowans?

Thanks

[ATTACH]66757[/ATTACH]

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Who are the lawyers please? I can't post a link, but you need to fill in the information on the forum stikky.

 

HB


Illegitimi non carborundum

 

 

 

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Who are the lawyers please? I can't post a link, but you need to fill in the information on the forum stikky.

 

HB

 

Here you go...

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?462118-Have-you-received-a-Parking-Ticket


We could use your help

PLEASE HELP US TO KEEP THIS SITE RUNNING

 

 

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

 

If I've helped you at all, please feel free to click on the little star under my posts and leave feedback :)

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It still isn't a "fine".

Can you post up (redacted of personal info) their Particulars of Claim ?

 

Do they know who the driver was?

I hope you haven't identified the driver at any stage ......

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I'll post the court papers asap but no they dont know the driver.

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The PofC will help, but the gist of your defence will be that they haven't established keeper liability.

If they then push for you to be liable as the driver, you neither confirm nor deny this (unless you are happy to state on oath that you weren't the driver) but that you have no obligation to identify the driver and put them to strict proof of their belief of who the driver was.

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there is no oath in a civil court but if you tell lies about something and get caught out you will have all of your other evidence binned regardless of the quality of the remainder.

You dont have to name the driver so you ask for "stricy proof" of who was driving at the time. hjey wont be able to provide it and as POFA no applicable they are stuck. You have to make these points clearly from the outset though to avoid being asked in court as judges wont know the details of the POFA

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How did it go Smokey?

What happened with the court thing?

I'm in a similar position, just received the first letter from Trethowans.

Trying to decide if I can be bothered putting time and effort into fighting it or just pay to make it all go away.

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I gave up to be honest and paid, too much going on personally and in work to put up with the aggro of going to court. Made me sick to do it but there you go.

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I understand. Sometimes life is too short to dwell on stuff like this. Thanks for sharing your experience though.

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well don't get mugged like smokey

start a new thread

of your own


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

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having made an indecent profit frokm you they can now afford to harass some other poor sod.

When you beat these claims you get your expenses so if you lose a days pay they have to cough up.

You could have then sued them for breaching the DPA for accessing you DVLA data without a proper reason and you would be at least £250 better off.

 

Everyone has bad things in their life so if you are going to fight then fight,

if not, save your time and money and pay up early and save yourself the grief

Edited by honeybee13
Paras

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