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Kier1986

Safestyle UK

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Here's a copy of the letter I have just sent recorded to their regional manager. Any thoughts and comments welcome...haha I think I'm becoming a moaner! And at 19! :O

 

Dear Sir/Madam,

 

I am writing to you to air my utter disgust at a recent telemarketing telephone call I received from someone within your company named “Jo” on the 20th April 2006 at around 1400hrs.

 

I answered my telephone and could hear nothing but chattering and then heard the aforementioned member of staff say “s**t wrong number” before realising I had already picked up. I did not mention that I had heard the profanity as I did not have chance to speak other than to say I had already had my windows and doors fitted by another company.

I feel disgusted that a supposed professional within your company can make such disgusting outbursts on the telephone when trying to sell customers something.

 

I find it to be completely inexcusable and expect you to reply to my letter, via written correspondence, to let me know what you have done about this matter and what you have put in place to curb anymore future foul mouthed outbursts by your staff.

 

Furthermore I am requesting that you remove any of my details held by your company from your database and cease these telemarketing calls. If this is not confirmed in writing to myself, I wish to know why not so I can bring it to the attention of a higher power.

 

Yours in disgust,

 

 

Mr K. Sinclair


AMOUNT CLAIMING £479.03p

 

2nd May- Prelim letter sent

12th May - No Reply

18th May - LBA sent

24th May - Letter received telling me the situation is now "serious"

6th June - Arranged a payment plan of £30 per month AND filed my claim - 12 days remaining.

8th June - Offer made of £137.00p

15th June - Acknowledgment of service with intention of defending :O

21st June - complete refund offered and accepted

 

Thank you and Good Night!

 

“There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” -Elie Wiesel

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good letter! i woud love to write one telling them how utterly crap they are!!

 

We had major problems with them and i would tell anyone not to touch them with a long stick.

 

The worst part was no barriers around the front of the house (an old terrace coming straight off the path) and a blind man walked right over the glass with his dog while they left piles of broken glas on the path!!

 

Some sales people called round to our new house a few weeks ago and I told them to get lost as they are poop!

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158296

 

This is the reply I got...not sure if it'll work so I also posted a link to the letter! (removed address of course!) :rolleyes: Now do I write back with a list of everyone in my house who may be on their system or do I just let it go? :-?

 

 

 

http://www.badongo.com/pic/158296


AMOUNT CLAIMING £479.03p

 

2nd May- Prelim letter sent

12th May - No Reply

18th May - LBA sent

24th May - Letter received telling me the situation is now "serious"

6th June - Arranged a payment plan of £30 per month AND filed my claim - 12 days remaining.

8th June - Offer made of £137.00p

15th June - Acknowledgment of service with intention of defending :O

21st June - complete refund offered and accepted

 

Thank you and Good Night!

 

“There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” -Elie Wiesel

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I, personally would just let it go as nobody was harmed in any way and I should think that the staff member has been told off.

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haha ok...i suppose thats fair enough :p


AMOUNT CLAIMING £479.03p

 

2nd May- Prelim letter sent

12th May - No Reply

18th May - LBA sent

24th May - Letter received telling me the situation is now "serious"

6th June - Arranged a payment plan of £30 per month AND filed my claim - 12 days remaining.

8th June - Offer made of £137.00p

15th June - Acknowledgment of service with intention of defending :O

21st June - complete refund offered and accepted

 

Thank you and Good Night!

 

“There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” -Elie Wiesel

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we had some serious threats from this company. my mother was pressured into allowing a rep to come and measure her windows. luckily i arrived as it was happening and i was there as he rang his boss to get 'discounts' and various '2 for 1' offers that he would be able to give us but these offers were only open there and then that day. we just kept shaking our heads and saying no but it still took and hour and half to get rid of him.

we then started getting follow up calls, again offering vastly over-priced windows and doors, even after we informed them that the job had been given to a local company.

the calls now took a more threatening turn, getting maybe 3 a day. on the occasion that i picked up the phone i was threatened with violence and called various insults.

i contacted the police who took the matter seriously and dealt with it the same day. they made sure the company call centre was visited by officers who made it clear that what had been said during the phone call was threatening behaviour.

we dont get calls anymore from this company! and to make doubly sure we joined the telephone preference service to stop other unwanted cold calling.

i may be wrong but i thought some recent legislation outlawed any kind of cold calling.

N.B the local company that did the work were actually 2k cheaper than this company and that included the doors!

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NO!! NO!! NO !! DO NOT DEAL WITH THESE A**HO**S THEY HAVE HAUNTED ME FOR 3 YEARS!!.

I made the mistake of allowing these t***ers into my home and they have really made me wish I had a gun!!.

3 years of calls at least 4 times a week for 6 maybe 8 months until I completley lost it and told this bloke if I get one more call I will find out where you live and you will need replacement windows yourself pal now f**k o**f.

These days I just tell cold callers "I would love your product but unfortunately I am a bankrupt but if you recommend me of course I would be interested.


Lloyds tsb current acc.

5/4/06 Data Protection Act request sent.

25/4/06 Received information

25/4/06 £202 owing requested back with Prelim letter sent today.

Refusal of refund.

9/5/06 Moneyclaim started.

13/6/06 28 days expire with money claim.

8/6/06 defence received.

Won!!! 18/7/06 PAID IN FULL!!

Lloyds tsb credit cards. mine + husbands

5/4/06 Data Protection Act request sent

30/5/06 statement received and prelim letter for refunds sent.

9/6/06 my refund request refused.

Lloyds credit cards moneyclaims filed today 9/8/06

Claim no: mine 6QZ53185 acknowleged 11/8/06

Claim no:husband 6QZ54192 acknowleged 17/8/06

My claim 6QZ53185 court allocation questioner received 13/09/06

WON!!! 10/12/06 £303

;)

Husbands claim 6QZ54192 court questioneer received 23/09/06

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This topic was closed on 08 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group


AMOUNT CLAIMING £479.03p

 

2nd May- Prelim letter sent

12th May - No Reply

18th May - LBA sent

24th May - Letter received telling me the situation is now "serious"

6th June - Arranged a payment plan of £30 per month AND filed my claim - 12 days remaining.

8th June - Offer made of £137.00p

15th June - Acknowledgment of service with intention of defending :O

21st June - complete refund offered and accepted

 

Thank you and Good Night!

 

“There may be times when we are powerless to prevent injustice, but there must never be a time when we fail to protest.” -Elie Wiesel

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 4959 days.

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Thank you
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