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I have been having a problem with a letting agent regarding repairs. I sent a letter to the over 6 months ago with a list of repairs that need to be carried out, but no matter how many times i call or visit the office to ask, it always seems to fall on deaf ears. Any ideas on how to proceed....


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if you know where the landlord is write to them directly. Make sure that the repairs you are after are either statutory or part of the tenancy agreement and not things that you would be expected to do for yourself.

Things you would be expected to do yourself if not listed- repairing cuboard door furniture, replacing broken toilet seat

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The LA is not resp for repairs.

You should address your letter to LL at the 'address for Service of Notices' contained in the AST.

Even if it is LA business address, they are duty bound to refer it to LL for action, even if they normally conduct repairs.

It is LL decision who he appoints to conduct repairs, not LA. LL can ignore any request not made in the prescribed manner (at his peril).

LA may just be waiting for LL reply. We can't all sit, waiting for phone to ring or email alert; but most LLs may welcome T feedback on LA performance occ.

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