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silverfox1961

Vodafone admit customer failings

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OFCOM have today released a press notice fining Vodafone £4.6m.

 

Telecoms operator Vodafone has been fined £4.6m by Ofcom for "serious and sustained breaches of consumer protection rules".

 

The regulator also said Vodafone had broken the rules on handling customer complaints

 

How long have we been complaining about this on CAG and only now do they accept they did wrong.

http://www.bbc.co.uk/news/business-37772118


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For the past few years, the members here have helped many customers of Vodafone get some form of redress and Vodafone always offered a ' Gesture of Goodwill'.

 

It's about time they admitted to our members of their failings, apologising individually and offering COMPENSATION for their poor practice.

 

I also note they are giving £100k to charity. CAG has been at the forefront of assisting people with VF and although we are not a charity, they should be coughing up a few quid to say thank you to CAG and its members to help the site keep going.


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The charities receiving the 100k are probably run by Vodafone's directors...

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The charities receiving the 100k are probably run by Vodafone's directors...

 

 

and on which they will receive tax relief ?


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