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Banks still failing on packaged account complaints


Michael Browne
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Financial firms delivered fair outcomes in just 44 percent of complaints about mis-sold packaged bank accounts, the Financial Conduct Authority (FCA) has announced.

 

The FCA published findings from its thematic review of packaged bank accounts on October 20.

 

It said firms are “well below the required standards” when it comes to complaint handling.

 

Less than 50 percent of these mis-sold packaged bank account complaints being dealt with resulted with a fair outcome, the regulator said.

 

 

http://creditstrategy.co.uk/article/18545/online-news/financial-services-failing-on-packaged-bank-account-complaints

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