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Lifestyle Fitness, Harlands Phantom debt


sammy789
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Hi All, I'm hoping you can help me

 

I was a previous member of Lifestyle Fitness when the gym first opened December 2012 to which I signed up to a monthly rolling contract of £17.99.

 

 

After cancelling my membership in November 2015 I was phoned weekly numerous times and then sent an email from the manager Jason Lombard trying to get me to re-join.

 

 

I sent an email stating that I would CONSIDER it under the same terms of my previous membership i.e monthly rolling contract £17.99. After a phone call explaining this to him.

 

I then received an email from him that a new membership had been set up (he never specified a type)

I checked my bank account and a DD was in place however I had not signed anything neither did I receive a membership contract like the one where I initially signed up.

I cancelled the direct debit immediately and no payment was taken.

 

 

I have then been pursued by Credit Resolution Services claiming that I had entered into a 12 month annual membership at £17.99 and that I know 'owe' £397.60.

 

 

These con artists continue to pursue me through SMS messages, Recorded phone calls and emails.

Despite emailing and phoning them to clarify that I did not agree to this

they have not been interested in trying to resolve this and are unable to send me a membership agreement.

 

 

This begun on January 26th, 2016. I have entered the stage of 'Spratt endicott' solictors.

 

I've also used Resolver and tried to direct message Lifestyle Fitness on facebook.

 

 

As CAB advised me to send them a letter to the complaints department funnily enough there is no form of contact details for such a department.

 

Please help

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time to ignore them now then?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Wait... 17.99 a month... - £18 * 12 = £216

Thats terrible that they say you owe £397.60!!! Where do they get their figures from...

 

FWIW... Ignore Harlands... Try raising a formal complaint via the Email below -

 

 

And yes that is correct that email.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi Sammy and welcome to CAG

 

Looking at what happened originally, please confirm :-

 

1. What date was the DD normally paid each month.

 

2. When did you give notice to cancel (date in Nov 2015).

 

3. When was the DD last paid to Harlands.

 

4. Did you ever cancel the DD mandate via your bank when you wanted to cancel in Nov or Dec2015.

 

Ignore any further contact from Harlands/CRS, Zinc or Spratts until we have the info we need.

 

I'm afraid the advice from CAB is not appropriate when dealing with the likes of Harlands and their cohorts.

 

:-)

We could do with some help from you

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@dx100uk I tried just when I think it's over I receive a letter

 

@fikofilee 'Charges' apparently loool

 

@slick132

1. What date was the DD normally paid each month.

the 1st of each month

 

2. When did you give notice to cancel (date in Nov 2015).

not sure my bank account doesn't show me anymore. a payment was taken 1st December and I was contacted on the 9th December via email

 

3. When was the DD last paid to Harlands

1st December

 

4. Did you ever cancel the DD mandate via your bank when you wanted to cancel in Nov or Dec2015.

yes

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Hi Sammy,

 

Ok, so you're not sure of the date when you cancelled in Nov 2015 BUT can you at least recall HOW you cancelled - by phone, email, in person or by letter.

 

:-)

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Then please confirm HOW it was acknowledged by the gym - ie what did they say, and by what means.

 

:-)

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@slick132 I received this email from the manager on the 9th December

 

Good evening,

 

I am writing as I have being advised from your bank that your membership has being cancelled, either through the bank or through our helpdesk.

 

I am just checking if this was done by mistake and if there was anything I could to help to set back your gym membership here at Lifestyle Fitness Wembley.

 

Please email me back or call the club on the below numbers.

 

Please let me know if you have any questions.

 

Kind regards

 

Then I received this one on 26th January

 

Good afternoon,

 

I notice that you recently cancelled your direct debit and no longer using the club.

 

If there is anything we can do to assist in setting up your membership again, please do not hesitate to contact us here at the club, or you may go online to Lifestyle Fitness NOW, prices start from only £19.99.

 

 

In between these emails I was called multiple times from staff at Lifestyle

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Hi Sammy.

 

Sorry to drag this out but we need to nail the details so we can offer our best opinion.

 

I was going to say you gave the gym notice of intent to terminate the agreement by your action of cancelling the DD mandate during November. But you've said above that Harlands took the DD payment due on 1st Dec 2015 which suggests the DD was still in place.

 

If the DD was used for the Dec'r DD, the DD mandate must still have been active and you may owe a further month's DD. This is consistent with what you say above :-

 

I checked my bank account and a DD was in place however I had not signed anything neither did I receive a membership contract like the one where I initially signed up.

I cancelled the direct debit immediately and no payment was taken.

 

It really sounds like the DD was not cancelled for whatever reason so can you check further and clarify.

 

Even if you do owe a further month's fee, all you need do is offer to pay it in a letter to Harlands with certain limitations about when they reply and them not demanding higher amounts. They tend to be too greedy to accept the offer and you can then tell them the offer is withdrawn.

 

But let us know what you think happened with the DD back in Nov or Dec 2015.

 

:-)

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@slick132 no worries Thank you for trying to understand. Sorry if it seems a bit all over the place.

 

There was a first membership which I started in 2012 and cancelled in Nov/Dec 2015. There was no problems in cancelling I would just get calls from Lifestyle trying to get me to rejoin.

 

Then in January 2016 I considered re-joining after receiving an email from the manager. I responded explaining

I would consider under my old terms £17.99 rolling contract. He proceeded to set it up with a new membership id but as I did not receive no membership contract and Direct Debit guarantee which I thought was a bit dodgy I cancelled straight away via bank.

 

Thinking it was no contract and within 14 days cooling period anyway like most places I thought all would be ok like my last cancellation.

WRONG I then began to be contacted by CRS claiming I had entered into a new 12 month annual contract and owed the full amount plus charges that was the first I was hearing about an annual contract. What baffed me is if it's a 'rejoin' why was a brand spanking new annual contract set-up with a rate which is no longer available?

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Thanks Sammy,

 

Probably best that we take it is established, that you cancelled the earlier m/ship in Nov 2015, paid the last DD that was due on 1st Dec 2015 and then cancelled the DD mandate.

 

Then for the new m/ship, no new DD was signed by you so no m/ship was properly set up.

 

In which case, you can either :-

 

1. Just ignore all demands from Harlands/CRS, Zinc and Spratt until they get bored and leave you alone.

 

2. Challenge Spratt Endicott head-on in writing, telling them you require sight of the DD mandate for which they are demanding payment.

 

From what you're saying, all they could produce would be the old DD dated Dec 2012 and you can get proof from the bank showing when that DD was cancelled. Of course, such proof would only be needed to defend a court claim (a highly unlikely event) and you do NOT need to produce it just because Spratts ask for it.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi Sammy,

 

This is excellent news.

 

I assume the gym responded on Facebook but I'll be happier when you know that Harlands have also agreed you owe nothing more.

 

Keep us posted about any further contact or demands.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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@slick132 Yes- sorry should of mentioned. The gym manager forwarded the email from harlands confirming cancellations. If they still harass me I now have proof from themselves that it should be cancelled.

 

Hello,

Thank you for your email.

This appears to have been cancelled by CRS as of today, if there is anything else you require please don't hesitate in contacting us or them directly.

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