Scottish Power Prepayment meter too expensive.

[Vampyra]

Question on behalf of my brother. He neglected to pay his utilities for goodness knows how long. He suffers anxiety and deep depressions and dare I say does not spend wisely. He is considered disabled due to his mental health.

 

He had an outstanding bill of £2k or some such ridiculous amount. Scottish Power got a warrent and broke in whilst he was in bed and put in a meter and according to him not only entered the porch where the prepay meter is but also got into his house. He was too scared to confront them.

 

Anyway, he is claiming that he is putting £10-15 a week in for gas and £10 for electric but vast sums are being chewed up in paying off the debt. He has asked if they will lower it but they only did for a week or so then put it up even higher.

 

He is older than me. 61 and not in great health. He is struggling with money and I worry about what will happen as it gets colder.

 

Any advice on how I can get the debt payments reduced for him please?

[dernawi]

Take a look at this hope it helps http://www.scottishpower.co.uk/customer-services/bills-payments/payments/helping-you-pay-your-bill/help-and-advice/hardship-fund

[Vampyra]

I have had a look but he's so negative and claims he has asked and refused. It's like pulling teeth...

 

Thank you I might ring them in the morning.