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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi All,

 

I purchased a Panasonic 4k tv from shop direct in April last year.

 

 

A few days ago the tv developed a fault (turns on for a few seconds and turns off, red light flashes several times).

 

 

I have researched the fault and it looks as though it will cost me over £300 to fix.

 

 

Unfortunately i have no additional cover on the tv and the 12 month warranty has finished,

 

 

i am quite devastated as i paid £1100 for the tv last year,

 

 

do i have any legal rights to get panasonic to repair the tv?

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You should inform the shop as they are responsible to you to supply goods that will last a reasonable time ( you would expect 6+ years) this is within your consumer rights

It is easier to enter a rich man than for a camel to pass a needle

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The above advice is correct. Who supplied you with the TV? It is their responsibility. Don't worry about Panasonic.

 

Because your contract was made before October 2015, you are covered by the Sale of Goods Act section 14 which requires that goods be of merchantable quality and remain that way for a reasonable period of time.

 

Who supplied you with the TV? In is to be taken back to them – although if it is Currys or PC World, don't expect them to be too helpful about honouring their obligations under consumer law.

 

 

I notice that you say "unfortunately" you have no additional cover. Please read what we have to say about extended warranties. And also, to plug the Consumer Survival Handbook have a look in there about your rights, about extended warranties, and about preparing a case.

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Consumer Survival Handbook

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Hi, thank you for the replies. I bought the tv online from Very, i am not sure how to go about complaining, is there a template letter i can use? From past dealings with very they are not helpfull.

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first post says shop direct

so it a catalogue purchase gentlemen.

 

 

write [better that ringing to shop direct and start an RMA claim.

 

 

warranty or extra cover or any guarantee is in addition to your statutory rights under SOGA=CRA 2015 now.

 

 

it is the responsibility of the retailer to repair/refund or replace as they think fit

 

 

a TV should last more than 4yrs

 

 

they might and are entitled to get you to do an engineers report as its out side of 6mts since purchase

the cost of which will be refunded under your SOGA claim

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi, Yes it is Very, all complaints need to be made to shop direct.

 

Can i get engineers report on the fault before i make a complaint or should i wait until theu request?

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they'll probably faff you off until you do anyway.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Sorry i didnt understand, do you mean i can get an engineers report before making an complaint to very? I dont want them saying why did i open the tv before informing them. I just want to be prepared and have all the evidence i need before i complain.

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My suggestion is to raise the request with them first for repair/replacement/refund. Only when they ask you to prove that the fault is an inherent manufacturing fault that you then get an engineers report.

 

I suggest this as I had a similar situation with Co-op recently for a faulty TV. I escalated the situation with them as they were trying to fob me off with the manufacturer. I was fully expecting to be asked to prove the situation as the TV was old than 6 months. However, they decided to simply cave and refund the fill price of the TV (despite it being 18 months old). So worth raising the request/complaint with them first and only getting the engineers report when they prompt for it in my opinion.

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they will most probably ask you to get an engineers report before they will entertain you.

 

 

you could try ringing and ask

 

 

0843 9020723

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Hi All,

 

An update on my complaint to very. They have requested an independant report to confirm the manufacturers fault. They have offered to repair if viable or refund. The refund is based on usage fee of 20% each year i have owned the tv.

 

I have had the tv inspected and the backlights need replacing, the total cost of repair is £600 including labour. Not sure if very will pay to repair, is the usage fee of 20% reasonable?

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Gauge it yourself

What do they sell for 2nd hand?

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Assuming they mean 20% of the original purchase price per year rather than 20% compounded, they are saying that you should only expect a TV to last 5 years. I'm not convinced that's reasonable

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Assuming they mean 20% of the original purchase price per year rather than 20% compounded, they are saying that you should only expect a TV to last 5 years. I'm not convinced that's reasonable

 

I can't remember having any TV that has not lasted more than 7 years without any faults.

 

I have a 10 year old Panasonic TV that it working ok, apart from a bit of screen burn which shows up on light coloured programme outputs.

 

But in regard to the 5 years that is being apparently used, i am not sure how you would argue. I am not sure there is any specific wording in law or case precedents which state durability years for TV's. I think the law uses deliberately vague language like 'reasonable', so it is open to argument.

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