Jump to content


Xercise4Less - Harlands - CRS - Zinc Ltd - Help


Zeril
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2421 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all, Very sorry for the long post, hope it makes sense.

 

I have seen quite a few posts here regarding Xercise4Less but every case seems to be different and i just want to check what i have done is correct.

 

I was with the gym for approx. 2 years, i changed jobs and could no longer attend the gym so i went into the gym and spoke to a lady at the counter to cancel my membership this was around the 21st May, at this point there was no mention that i needed to go online to cancel and no mention that i needed 30 days to cancel my membership, the lady simply said that my membership has been cancelled.

 

on the 25th May the following months membership come out (i had no issues with this, maybe it takes a few days to go through etc) , on the 14th June i received a letter saying they haven't received payment, i ignored this letter as i had cancelled my membership and paid on the 25th (probably my first mistake?)

 

I dont have the letter but before the 1st July i received another letter saying i owed £34.99, i emailed them trying to explain as this way i have records, they emailed back on the 2nd saying i need to cancel on the website, which i then did (figured i had nothing to lose by trying)

 

I sent 4 emails sent to Harlands with Xercise4Less copied in between 13/07 and 31/08, I received no replies from them then on the 02/08 I received a reply saying they don’t have any records of me emailing them, I emailed them back explain again all the issues saying I am happy to pay the £9.99.

 

On the 28th July I received the next letter saying i owed £69.98, i phoned the gym, they told me i needed to speak to Harlands, Harlands said i had to pay or speak to the gym about my cancelling (i was going round in circles for a few days.

 

My final email to them was from your messages boards to which they didn’t reply.

If you confirm in writing that you'll accept the amount of £9.99 in settlement of all that I owe, I will pay you promptly. If you fail to accept my offer within 14 days or you demand any other payment, I will pay you nothing and my offer will be withdrawn.

 

On the 12 August CRS got involved sending me a letter saying i owed £104.97

On the 12th August CRS sent another letter saying i owed £171.47

On 28th September CRS said i owed them £171.47 and gave me two options, Legal Action or Outsourced to external agents if i don't pay.

On the 18th October CRS said i still owed them 171.47 saying it is now being passed to Zinc Ltd.

 

Suggestions on what to do now? Currently I am just ignoring them, i have received only a couple of phone calls which i didn't answer.

Link to post
Share on other sites

Ignore, ignore and ignore again. The more you communicate the more they think they'll con you in to paying something. Charlatans that's all looking for suckers who pay.

 

I thought that would be the case, i just wanted to confirm if i should be writing to this new company explaining again or not.

Link to post
Share on other sites

Hi Zeril and welcome to CAG

 

Just so we have the relevant info, can you confirm :-

 

1. Date you cancelled verbally in the gym.

 

2. Date you cancelled the DD mandate.

 

3. Date they last took a DD payment.

 

4. Did you pay Harlands/CRS any amount after the DD was cancelled and, if so, how much and when.

 

Harlands/CRS will pass it on to Zinc and then Spratt Endicott (Harlands' current pet solicitor) and the advice generally is to NOT respond but to keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi Slick,

 

I don't have exact dates but it would be either the 14th or 21st May 16 I went into the gym to cancel, it had to be a weekend as I work away a lot in the week.

 

The last DD taken was the 25th May for £9.99

 

I cancelled the DD a couple weeks after this, possibly around the 14th June? I'll have to speak to the bank to confirm this 100% if required?

 

I haven't paid them anything since cancelling the DD.

Link to post
Share on other sites

Hi Zeril,

 

From what you've told us above, you did all that was needed.

 

You gave notice to cancel verbally at the gym on 14th or 21st May; you paid the next DD on 25th May; you cancelled the DD after that payment was taken.

 

The only mistake you've made was to offer to pay Harlands/CRS the extra £9.99 when you actually owed them nothing.

 

Stop replying to Harlands/CRS, Zinc or Spratts but keep us informed.

 

By the way, if you want to take positive action AGAINST Harlands to stop their harassment, let us know as you have good grounds. If you're up for it, we could offer you all the support and guidance to take Harlands to court.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thanks Slick appreciate the response.

 

I'm not worried about taking them to court etc i just wanted to make sure i was doing the correct thing, i read up alot of your posts but everyone is slightly different.

 

I offered them the £9.99 because they said in my contract i had to give 30 days notice, which i apologised and said i would happily pay them the additional £9.99 but they refused and said the £25 admin fee still stands so that's when i told them to politely do one and started the emails.

Link to post
Share on other sites

Ok, I was just aware that it'd be good to take Harlands to task with a case like yours where you've done all you need and they have no grounds to harass you.

 

Basically, because you gave the gym verbal notice, you never owed, and should never have offered to pay, Harlands any more after the last DD was taken.

 

They'd sell their own Grandmother to get more money from a gym member in gym and admin fees.

 

Keep us posted.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 4 months later...

Hi All just an update on this.

 

After my last post I haven't had any letters, emails or phone calls until today when I received a email from SE Law simply saying the below

 

We have been trying to contact you. Please could you contact us on 01295 204074 regarding our reference **** between 9.00 am - 5.30pm Monday to Thursday and 9.00 am - 5.00pm Friday.

 

Which of course I will be ignoring unless advised otherwise

Link to post
Share on other sites

Thanks Zeril for the update.

 

SE Law will be Spratt Endicott who we always tell folk to ignore. They are Harlands current pet solicitor and they will do nothing at all.

 

Keep us posted .................

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Thanks Zeril for the update.

 

SE Law will be Spratt Endicott who we always tell folk to ignore. They are Harlands current pet solicitor and they will do nothing at all.

 

Keep us posted .................

 

:-)

 

Haha as always thank you 👍

Link to post
Share on other sites

  • 6 months later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...