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    • which company are you dealing with?   they are definitely liable for the courier fee but to keep the problem under control and as manageable as possible, the best thing to do is to return the chair to them and then when you get your new chair you can  then sue them for the courier fee. your chances of success will be almost 100% and it will be interesting for you and you will require some transferable skills. after that you will feel sufficiently confident to go ahead and sue anybody else who tries to bully you and deprive you of your consumer rights.          
    • You wont see CIFAS on your CRA for something like this. You have to go direct to CIFAS for that. However... It is possible that they just closed your account because they werent comfortable about something but didnt trigger AMLR    
    • When I get my order confirmation  it does say guide price with a red * beside it and at the bottom of the order says the price you’ll be charged is the price on the day of delivery or collection.
    • OK.  It is highly likely that you will get your money back and the recording will have helped you.   The way that Hermes work on these cases is that they normally try to stall you and to test your resolve.   If it goes the normal way, they will file an acknowledgment of service within the 14 day limit and that will then buy them a further 14 days. Towards the end of the 14 days they will then file their  defence. At that point you will have to make a decision whether or not to pay your further fee in order to go on to have a hearing. For the value you are claiming the fee will be about £80 although you need to check the county court website to be sure.   In their defence, Hermes will have indicated that they are prepared to go to mediation. Please read up what we have to say about mediation. Hermes will treat this as an opportunity to try and beat you down and to reduce the amount that they have to pay you. as long as you stand by your guns, they will eventually back down and they will pay you your entire claim including the fees in order to avoid going to to a hearing.   It is in respect of the mediation  the recording that you have will be helpful. Let me say that Trading Standards are wrong because in terms of establishing any legal right to the money, the recording is not relevant although it might sway a judge in your favour.   The real issues here are that you entrusted Hermes with your property for a fee and they breached the contract by their negligence and damaged it.   Frankly you didn't need to insure it because customers shouldn't need to insure against the supplier's negligence - but you did get insurance and that will place extra pressure o Hermes to settle for the full amount.   The other element which concerns me is that Hermes now take it upon themselves apparently to destroy other people's property when they themselves have damaged it through their own negligence. I don't think that they have the right to do this and it is very easy for them to try and avoid liability of losing something by then saying that it was damaged and so they destroyed ir - and without presenting any evidence of the damage or of the  destroying of the item.   Hermes are disreputable and people should avoid them.   Please read up on the Hermes threads and about small claims in the County Court and about mediation. We will be happy to help you all the way but I would point out to you that you have made 17 posts and taen up a considerable amount of useful time simply trying to get you to tell us the story and to post up some important documents. It was all so unnecessary.   I have read your claim form but it has now been hidden in order to protect you as you had left your personal details on it.   I suggest that you redact documents in the future.   Feel free to ask questions as you go along.   By the way, the 14 day period runs fro the date of deemed service of the claim which is about   2 days from the date of issue.   You issued on the 27th.  So count 14 from the 30th.  Monitor the Moneyclaim site closely and apply for judgment the moment it lets you. You never know, there is a remote chance that they may nor file an AOS - very remote.   There is also a remote chance that they may pay you out in order to get you to withdraw the claim.  The recording may have helped if they do.   Keep us updated
    • to prove I actually sold the car. I have resolved to go to court and the SAR shows all the notes on the account. The fraud department flagged this and despite all entreaties, they refused to release the money. The buyer has send across a screenshot of his bank statement and I have the sales receipt showing I sold the car. I have also asked DVLA for confirmation.    Do you know which legislation I can rely on please and which forms to use as I think I have all I need to show proof of legitimacy i.e.   1. Sales receipt (Issued by me to buyer) 2. Bank statement Screenshot (showing payment) and letter from buyer confirming they purchased the car. 3. Letters to CEO and their responses 4. SAR 5. Cover Note.    it has passed 80 days now and I believe if the NCA is involved it should show up in the SAR, in any event I don't mind engaging relevant authorities and showing the proof and transaction history.    thanks B-Bunch
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Volvo UK don't know their own car dimensions - help?


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I am trying to replace my rather elderly Volvo estate.

 

At the moment, I have a wheelchair hoist in the boot that lifts up my wheelchair and deposits it into the boot.

 

The hoist is matched to the car, and the wheelchair, and it can be a pain finding a combination that will fit, and obviously, some tailgate openings are just too small.

 

I therefore went to Volvo UK, and asked them for the dimensions of the tailgate opening of each of their estates - I mean, there are only three, and armed with those numbers I can go to the vehicle adaptations place and see whether my current wheelchair is possible, or if, indeed, any wheelchair/hoist combination will go in to the new body shape.

 

Usefully, so far, I have been sent a price list with the boot volume in litres - and when I pointed out that was not what I needed, I was told to go to the local dealership and see whether my wheelchair would fit.

 

I can think of various reasons why I would prefer their customer service to answer the question I asked:

 

1. They are unlikely to have all 3 estate models in one dealership.

2. They are unlikely to be very pleased at me lifting a large, scratchy, metal chair into the boot of a brand new car. It does scratch the bumper, and make marks on the carpet.

3. They are unlikely to be very pleased at me asking two members of staff to lift it into the cars, three times over.

4. It would still only give me a guess whether there is space for the hoist.

5. It is a long drive.

6. If Volvo UK are so flipping unhelpful now, before they have my money, I suspect that I have no chance afterwards.

 

 

 

Reason 6 may yet prove to be the reason that makes the decision for me, despite my having passed my driving test in a Volvo, and always having driven them since.

 

 

Does anyone have any idea where I could find the information on the actual size of the hole what leads into the back of the car on the 3 Volvo estate cars currently available?

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Why not speak with your local agent, explain the question and see if they can either assist you or get you the information that you require?

It is easier to enter a rich man than for a camel to pass a needle

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Failing that, I'm not sure what else you can do but visit dealerships with a tape measure and check for yourself or ask someone to do it for you.

Even if the dealership measures it for you, would you trust they have measure the right bits?

What particular models are you looking at?

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Surely the people to ask are the Vehicle Adaption Company who will know exactly the information they need to effect a change over.

 

Forget obtaining possibly incorrect figures from either Customer Services or an albeit helpful salesman at a dealership.

 

Any professional adapter will already have that information for current vehicles, or will obtain them. If they cannot, they either would decline your custom or add caveats to the contract that should make you consider going elsewhere.

My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

I have no legal qualifications.

If you have found my post helpful, please enhance my reputation by clicking on the Heart. Thank you

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The vehicle adaptations place can get the dimensions, probably, (not all cars have the information available), if I give them the VIN of the vehicle.

 

I don't have a VIN until I buy the car, and I won't buy the car until I know I can actually use it - I would not buy a car if I did not know how many seats it had, or what insurance group, and it seems to me that it is a very basic bit of information that the manufacturer should be able to supply.

 

Volvo UK sent me a copy of the specification/pricelist, with a snooty comment of "I can confirm that the information you require is in the attached". It wasn't, so I went back to them, and they then told me to go to the dealership and measure for myself - which I feel is not a reply I would expect from any customer service department!

 

Going with a measuring tape means a long drive,possibly to 2 or 3 dealerships, as which car I am interested in is decided by whether I can fit a wheelchair, and I am unlikely to find all three models at any one dealership. If I find, as I suspect, that the new Volvo is not going to work because of the new styling, then I want to find out what other options are available.

 

 

Checking measurements for myself makes sense when I have chosen the car, and am on the point of purchasing - it does not make sense when initially deciding which cars are even feasible.

 

 

After all, who here would expect to be told to go to the dealership to count how many seat belts in a car, or to see whether it had a heated rear window?

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I'm sorry, but for the sake of repeating myself; go to a local agent explain you wish to buy a car but need to know that you can get the hoist, wheelchair and kitchen sink in the back of it. Tell them that if they would like your business they will need to provide you with the information you require and possibly liaise with the adaptors at some point. Define clearly what measurements you require.

 

You see more keen to whinge about how customer service has let you down and finding excuses why you can't do something than simply resolving the issue.

 

You do not need to take tape measures, purchase cars before measuring or any other that get the agent to get the information that you require.

It is easier to enter a rich man than for a camel to pass a needle

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The vehicle adaptations place can get the dimensions, probably, (not all cars have the information available), if I give them the VIN of the vehicle.

 

I don't have a VIN until I buy the car, and I won't buy the car until I know I can actually use it - I would not buy a car if I did not know how many seats it had, or what insurance group, and it seems to me that it is a very basic bit of information that the manufacturer should be able to supply.

 

Volvo UK sent me a copy of the specification/pricelist, with a snooty comment of "I can confirm that the information you require is in the attached". It wasn't, so I went back to them, and they then told me to go to the dealership and measure for myself - which I feel is not a reply I would expect from any customer service department!

 

Going with a measuring tape means a long drive,possibly to 2 or 3 dealerships, as which car I am interested in is decided by whether I can fit a wheelchair, and I am unlikely to find all three models at any one dealership. If I find, as I suspect, that the new Volvo is not going to work because of the new styling, then I want to find out what other options are available.

 

 

Checking measurements for myself makes sense when I have chosen the car, and am on the point of purchasing - it does not make sense when initially deciding which cars are even feasible.

 

 

After all, who here would expect to be told to go to the dealership to count how many seat belts in a car, or to see whether it had a heated rear window?

 

Why not take a drive, look at the cars you want, take the vin number(which will be on show in the windscreen) and pass that onto the vehicle adapters?

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For the people who are telling me to drive around all the local dealerships - I knew that was an option before I posted here. I also know that I can do without a car, and get a train. I am also aware that I could just stay home, and therefore don't really NEED the information. Now we have those options out of the way, I want a car, and I am trying to start by excluding ALL cars where the wheelchair obviously won't fit, and I would to make a short list without travelling.

 

Some people might start off by saying "I want a 2 litre", or "I want a electric car" - and then, presumably, they make a list of possible cars by excluding, for instance, manufacturers that only make a petrol model. They then don't waste their time going to the Jaguar dealership looking at all the cars to see whether they make an electric car.

 

I want a car with a big enough hole in the back, I would love it to be a Volvo, but if the chair won't fit I am not about to go and drool over a car that I can't have.

 

 

So, does anyone know of any online site that would have the information?

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Do you own a telephone?

 

You obviously have a computer and internet connection.

 

Why not phone a few garages, get the names of the managers.

 

Send them an email and ask for the information you require.

 

that way if any of the information they supply is wrong you have grounds to go back to them rather than relying on information that may or may not be right of the net.

 

If you wish to rely on information that may or may not be right you could speak with http://www.rica.org.uk/content/car-search

It is easier to enter a rich man than for a camel to pass a needle

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Sometimes people start to erect barriers before setting off on something that should be fun, getting a new car. The title of the post gives this away.

 

Speak, with the telephone if necessary, to the Motabilty Specialist in your chosen Dealership. It doesn't matter whether you are a Motability customer or not, they may have heard the question before and already have an answer.

 

We are not always as unique as we think we are.

 

Or the hoist people.

 

H

42 years at the pointy end of the motor trade. :eek:

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I am also disabled and driving an adapted vehicle. A company called Brig Ayd manufactures and fits adaptions to Volvo estates and I suggest that you give them a call. All their contact details can be found online. By the way, I am not connected with them in any way, shape or form.

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