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    • Plevin is not a calculation. its a refund of commission they got as they had a backhander of greater than 50% of the PPI sum paid for selling it on behalf of the insurance company that underwrote the PPI policy.   you are after reclaiming the PPI itself. and that is what all our PPI stuff is geared too.   have you still a copy of what you originally sent though as you don't even KNOW what plevin was , how could you have ever have asked for it.!!   pers i'd write back. (you seriously need to stop talking on the phone!!) stating quite clearly that you REJECT totally their refund under the Plevin Rules. my Claim was to reclaim the PPI a paid, not for a refund of your hidden commission!!   i give your 14 days to refund inline with the enclosed spreadsheet , else i will raise a complaint without further notice to the FOS.   please reply in Writing Only.            
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    • not interested in silly letter   the CCa return please   dx  
    • This is interesting as I was not aware that there was a difference in the PPI claims/calculations.    Long story: I asked for this PPI reclaim over 5 years ago.  The Woolwich loan was taken out when I had a Woolwich current account.  The banking sort code for Woolwich was deleted off the banking system when Barclays inherited it hence they could not find my current account let alone the loan.    They had told me that I had provide proof of the loan as they could not locate it.  I did the FCA deadline search and it still was not located.    As this was the last resort, I had to go into the loft and found it by chance.  They changed the new reference number from the search and attached it to the old past reference number as the complaint was still on their system.    Even speaking to them about their calculations and the one I got from the on-line calculators, no one can explain the difference, they just keep saying that they cannot speak to the PPI calculations team, they have to email them!    Also I thought the Plevin paragraph was standard information.  So this is where the mystery lies,   I can reject the Plevin calculation and ask for calculations based on my actual PPI sums paid,   would this then be in line with your calculator?
    • so who remembers this utter cobblers spun by the right wing (which was of course denied by Nissan - as it was cobblers)   https://www.thisismoney.co.uk/money/markets/article-7962367/Nissans-Brexit-boost-Car-giant-secret-plan-close-EU-factories.html
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      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
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      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
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      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Ingeus data protection

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Early this year i went on the sick due to illness and depression, so i was sent to the working well group at ingeus met my key worker who at the time was lovely we went into a room on our own as am a very privet person and dont like others knowing my business, so we got chatting and i told her all about what lead to my depression and illness about the abuses i suffered in the hands of my husband, after this meeting with her i then became aware she was the cousin, of the girl that is going out with my husband


When i found this out i went to my job center and told my adviser, so she then phoned her manger up to tell her i could not work with her, so in the mean time i was given an other key worker but on the day i went back to Ingeus my new key worker was unable to see me but was asked if it was ok for me to see this bloke instead of her for this one time i said yes its ok , so me and this bloke went into a room and sat down, and the first thing that came out off his mouth was spill the beans on why you cant see LB which was the key worker i first met and told all too which i found then they all new why i could not see her, he then wanted me to fill in a booklet and sign so they had my permission to my data which i did not sign and i walked out.


A few days later i got an nasty inbox off my husbands girlfriend saying she knows all about me and that i do not work and she is paying for everything for me as she works for a living and that my husband did not abuses me nor my children at all and that her and her cousin have a laugh about people like me that go to Ingues,


What a joke i must say that my husband as not known that i was out of work or that am going through mental health and as not known anything about what i have beaning doing for the past 2 years up until i went to Ingues for the first time and saw LB my key worker who is her cousin now thanks to her he and his girlfriend knows everything'


I told my work coach at the job center about it all and she as told me i dont need to go back there, i asked her for an email so i can complain but that was over 2 weeks ago and still nothing as been done, i will be going to the police about this and i will be seeking advice on this matter as LB should loose her job over this as anyone else had this happen to them

Edited by antone
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So, just to make sure I've got this straight, your first adviser at Ingeus is the cousin of your husband's girlfriend. That adviser disclosed personal information about you to that girlfriend, who then used the information to send you an abusive email. Is this correct?




The idea that all politicians lie is music to the ears of the most egregious liars.

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OK, well, I don't know that I've heard of that happening before, but it's completely unacceptable. Ingeus has a duty to protect your data and respect your privacy, and one of its employees disclosing your confidential information to a third party in what amounts, basically, to gossiping about you violates that duty.


So by all means speak to the police, although I'm not sure what powers they might have to do anything about it. Worth asking, though. You should also write a formal letter of complaint to the Ingeus centre manager, and send a copy of that letter to the Work Programme Liaison Officer at your Jobcentre. Make sure that you keep any emails, FB messages or whatever. There's probably more you could do as well, but this will do for starters.




The idea that all politicians lie is music to the ears of the most egregious liars.

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Firstly, get evidence of all the conversations and record any meetings with Ingeus.


Then, see a solicitor (there should be some who will offer you a 30 minute consultation for free) because Ingeus have definitely breached the Data Protection Act here and you could very easily bring a case about them.


At the very least, the woman who is your ex-husband's girlfriend's cousin should absolutely lose her job over this. And if it's true she's been laughing about the type of people who have to go to Ingeus and with your mental health history being leaked, I'd go to the bloody press about it. People need to see what these companies are like and their shocking lack of security needs to be exposed.

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You should also write a formal letter of complaint to the Ingeus centre manager, and send a copy of that letter to the Work Programme Liaison Officer at your Jobcentre. Make sure that you keep any emails, FB messages or whatever. There's probably more you could do as well, but this will do for starters.


Personally, I'd skip the manager at Ingeus and lodge a formal complaint with the DWP and raise the issue with my MP. The DWP should take any breach of confidentiality seriously, if they don't, there is always the Independent Case Examiner who can stir things up. However, to raise the issue with the ICE, you need to follow the correct complaints procedure with the DWP/Ingeus and have had a final response letter.





No... you can't eat my brain just yet. I need it a little while longer.
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