Ingeus data protection

[kitte]

Early this year i went on the sick due to illness and depression, so i was sent to the working well group at ingeus met my key worker who at the time was lovely we went into a room on our own as am a very privet person and dont like others knowing my business, so we got chatting and i told her all about what lead to my depression and illness about the abuses i suffered in the hands of my husband, after this meeting with her i then became aware she was the cousin, of the girl that is going out with my husband

 

When i found this out i went to my job center and told my adviser, so she then phoned her manger up to tell her i could not work with her, so in the mean time i was given an other key worker but on the day i went back to Ingeus my new key worker was unable to see me but was asked if it was ok for me to see this bloke instead of her for this one time i said yes its ok , so me and this bloke went into a room and sat down, and the first thing that came out off his mouth was spill the beans on why you cant see LB which was the key worker i first met and told all too which i found then they all new why i could not see her, he then wanted me to fill in a booklet and sign so they had my permission to my data which i did not sign and i walked out.

 

A few days later i got an nasty inbox off my husbands girlfriend saying she knows all about me and that i do not work and she is paying for everything for me as she works for a living and that my husband did not abuses me nor my children at all and that her and her cousin have a laugh about people like me that go to Ingues,

 

What a joke i must say that my husband as not known that i was out of work or that am going through mental health and as not known anything about what i have beaning doing for the past 2 years up until i went to Ingues for the first time and saw LB my key worker who is her cousin now thanks to her he and his girlfriend knows everything'

 

I told my work coach at the job center about it all and she as told me i dont need to go back there, i asked her for an email so i can complain but that was over 2 weeks ago and still nothing as been done, i will be going to the police about this and i will be seeking advice on this matter as LB should loose her job over this as anyone else had this happen to them

Edited October 18, 2016 by antone
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[antone]

So, just to make sure I've got this straight, your first adviser at Ingeus is the cousin of your husband's girlfriend. That adviser disclosed personal information about you to that girlfriend, who then used the information to send you an abusive email. Is this correct?

[kitte]

thank you and she in boxed me on facebook

Edited October 18, 2016 by kitte

[antone]

OK, well, I don't know that I've heard of that happening before, but it's completely unacceptable. Ingeus has a duty to protect your data and respect your privacy, and one of its employees disclosing your confidential information to a third party in what amounts, basically, to gossiping about you violates that duty.

 

So by all means speak to the police, although I'm not sure what powers they might have to do anything about it. Worth asking, though. You should also write a formal letter of complaint to the Ingeus centre manager, and send a copy of that letter to the Work Programme Liaison Officer at your Jobcentre. Make sure that you keep any emails, FB messages or whatever. There's probably more you could do as well, but this will do for starters.

[DoSACExile]

Firstly, get evidence of all the conversations and record any meetings with Ingeus.

 

Then, see a solicitor (there should be some who will offer you a 30 minute consultation for free) because Ingeus have definitely breached the Data Protection Act here and you could very easily bring a case about them.

 

At the very least, the woman who is your ex-husband's girlfriend's cousin should absolutely lose her job over this. And if it's true she's been laughing about the type of people who have to go to Ingeus and with your mental health history being leaked, I'd go to the bloody press about it. People need to see what these companies are like and their shocking lack of security needs to be exposed.

[Mr.P]

You should also write a formal letter of complaint to the Ingeus centre manager, and send a copy of that letter to the Work Programme Liaison Officer at your Jobcentre. Make sure that you keep any emails, FB messages or whatever. There's probably more you could do as well, but this will do for starters.

 

Personally, I'd skip the manager at Ingeus and lodge a formal complaint with the DWP and raise the issue with my MP. The DWP should take any breach of confidentiality seriously, if they don't, there is always the Independent Case Examiner who can stir things up. However, to raise the issue with the ICE, you need to follow the correct complaints procedure with the DWP/Ingeus and have had a final response letter.