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Very.co.uk / Shop Direct Limited


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Very / Shop Direct Limited (the parent company)

 

Complaints made to Very.co.uk - no good.

 

Complaint made to Shop Direct Limited - after acknowledging complaint and assigned a member of the executive team, will now not respond to my emails.

 

WHAT IS MY NEXT STEP????

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It would be a great help if you could elaborate on what the complaint is all about. Impossible to give any advice with so little information.

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I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

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OK. I bought a laptop from them in Feb this year. It was, at the time, the cheapest laptop and thought it would be fine for what I required it for.

 

However it was not powerful enough. I have requested to return it but under their home approval guarantee, they say I cannot.

 

They keep asking me if it is faulty, but it's not. The specs are not good enough for any kind of internet browsing, let alone anything else.

 

I have ordered from Premier Man a tablet, that after using it for about 4 months, told them Skype did not work, and they took it back and refunded me with no trouble. But Very are really digging their heels in.

 

I would have thought, even outside of their regulations, that distance selling regulations would help me.

 

I sent one formal complaint as a written letter (recorded delivery) to Very, but they never even acknowledged it. I then sent another formal complaint as a written letter (recorded delivery) to their parent company, Shop Direct Limited and again they never acknowledged it. So I then tracked down their boss and emailed him - he responded immediately and the process seemed to move on. However, the rep now handling the complaint (after sending 2 emails) will now not respond and it's all gone cold.

 

Hence my original post.

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How soon after purchase did you official ly reject it

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You could try to reject it under the consumer rights act 2015. You dont need a reason for rejecting it but the slightly dodgy bit is that you only have a short window in which to reject it and that is 30 days.

Whilst you may be just over 30 days its the first thing i would try.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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within 14 days of ARRIVAL you don't need any reason to return an item for a full refund

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
so when i next communicate with them do i mention "consumer rights act 2015" as it's written??

 

This might be the "push" they need to even respond.

 

If I use this in my next letter/email, will they question it?? If so, is there a specific section that relates to this "case"??

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Section 20 thru to 24, read it and understand it.

When you initially requested it be returned you were just outside the 30 days in which the legislation allows.

You will need to tread carefully with it.

Edited by martin2006

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

I am not legally trained or qualified, any advice i offer is gleaned from experience and general knowledge, if you are still unsure after receiving advice please seek legal advice.

 

 

 

GEMHL Settled

Barclaycard Settled

A & L SETTLED IN FULL :lol:

Spml Reluctantly withdrawn

Blackhorse pre 31-7-06 Demand removal sent 23 8 06. ICO ordered removal jan 2007....REMOVED:lol:

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Ceo email time?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
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