Very.co.uk / Shop Direct Limited

[youlsey]

Very / Shop Direct Limited (the parent company)

 

Complaints made to Very.co.uk - no good.

 

Complaint made to Shop Direct Limited - after acknowledging complaint and assigned a member of the executive team, will now not respond to my emails.

 

WHAT IS MY NEXT STEP????

[Old Cogger]

nothing new there! might hear soon!???

[youlsey]

wow!! thanks for the useful info....i'm glad there are really helpful people on the cag just like you....

[martin2006]

It would be a great help if you could elaborate on what the complaint is all about. Impossible to give any advice with so little information.

[youlsey]

OK. I bought a laptop from them in Feb this year. It was, at the time, the cheapest laptop and thought it would be fine for what I required it for.

 

However it was not powerful enough. I have requested to return it but under their home approval guarantee, they say I cannot.

 

They keep asking me if it is faulty, but it's not. The specs are not good enough for any kind of internet browsing, let alone anything else.

 

I have ordered from Premier Man a tablet, that after using it for about 4 months, told them Skype did not work, and they took it back and refunded me with no trouble. But Very are really digging their heels in.

 

I would have thought, even outside of their regulations, that distance selling regulations would help me.

 

I sent one formal complaint as a written letter (recorded delivery) to Very, but they never even acknowledged it. I then sent another formal complaint as a written letter (recorded delivery) to their parent company, Shop Direct Limited and again they never acknowledged it. So I then tracked down their boss and emailed him - he responded immediately and the process seemed to move on. However, the rep now handling the complaint (after sending 2 emails) will now not respond and it's all gone cold.

 

Hence my original post.

[dx100uk]

How soon after purchase did you official ly reject it

[youlsey]

ordered 12th feb (delivered a few days after), first contact 28th march

[martin2006]

You could try to reject it under the consumer rights act 2015. You dont need a reason for rejecting it but the slightly dodgy bit is that you only have a short window in which to reject it and that is 30 days.

Whilst you may be just over 30 days its the first thing i would try.

[youlsey]

So when I next communicate with them do I mention "Consumer Rights Act 2015" as it's written??

 

This might be the "push" they need to even respond.

[dx100uk]

within 14 days of ARRIVAL you don't need any reason to return an item for a full refund

[youlsey]

it's been 6 months

[youlsey]

so when i next communicate with them do i mention "consumer rights act 2015" as it's written??

 

This might be the "push" they need to even respond.

 

If I use this in my next letter/email, will they question it?? If so, is there a specific section that relates to this "case"??

[martin2006]

Section 20 thru to 24, read it and understand it.

When you initially requested it be returned you were just outside the 30 days in which the legislation allows.

You will need to tread carefully with it.

Edited October 22, 2016 by martin2006

[youlsey]

They are simply not even bothering to respond to ANY of my emails.

 

What would be the next step for failure to make contact with me????

[dx100uk]

Ceo email time?

[youlsey]

If you can find one then please and thank you......

[dx100uk]

http://ceoemail.com/