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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
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    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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Xercise4Less Cancellations Worry

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I joined xercise4less 25/9/14 - 1st payment £9.99 for 12 month contract.

I visited appox 6 times over 2 years.


Last payment made 25/05/16 and membership & direct debit cancelled on 26/5/16.



I was on a 30 day rolling contract.

Membership cancelled due to ill health HHT

I was advised no strenuous activity.

Overall I was happy with the gym provisions but occasionally I was put off by a male cleaner in the women's only area, though I just managed this.


1st letter from Harlands

- 3/6/16 unable to collect June instalment due to DD being cancelled; will charge £25:00 admin fee = £34.99 owed due to not contacting them. I had tried on 6/6 & 13 & 14/6/16 but line constantly busy.


Eventually I spoke with someone at Harlands and they said they couldn't help as they are a third party and to speak with the Manager to say I was misinformed about the process!


I contacted the Manager at Xercise4less who informed me that my membership had not been cancelled and I needed a W number.

I told him that I received an e-mail on 26/5/16 confirming that my request to cancel was submitted to Harlands and it included my W number that had been provided to me by the gym who advised me to cancel.



He passed me on to the helpline who told me I owed for several months and administration fees because I cancelled my DD and I shouldn't have.



The membership cancellation form would not submit to Xercise4less without me ticking that I shouldn't cancel my DD not must not.


Letters received from CRS

- Credit Resolutions Services

- I contacted them and apparently they have nothing to do with cancellations and that I need to go through Harlands.


I contacted MRP Cancellations in August who, thanked me for my e-mail and said they were looking into my enquiry.

However could not locate my membership at first and requested further details, which I forwarded!



When they finally did I received an e-mail from ICS Customer Service saying we have no input onto cancellations, it is not our fault your membership is not cancelled .


I've now received a letter from CRS threatening 2 courses of action

1. Legal Action and

2. Outsourcing the debt to another company. Apparently I owe £171.47.


What do I do?

I've contacted head office for xercise4less, Harlands, the support ine, head of cancellations, CRS. I am so confused.


I've spent so much time on this I feel I should be charging them as its time away from working on gaining another work contract. Any help or advice would be much appreciated.



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time to ignore them all

they don't do court



just remember




nothing they can do to you.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cause that's all they can do




no legal powers to do anything!!

bar the above

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for your advice, it just feels weird ignoring what appears to be very official letters. I guess I just wait then. I'll keep CAG updated. I have friends and relatives who are having similar problems and some have just paid a settlement to stop the letters usually fifty pounds.


Thanks Again

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If at most people might owe one month


The penalty fees are unlawfulnunder FCA rules


Read some threads here

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Determind and welcome to CAG


Firstly, Harlands/CRS have no authority and they cannot compel you to do what they say. They will not affect your CRA file and they do not generally take court action.


Regardless of the health issue, you had to give a month's notice when cancelling.


If you gave notice to cancel on 26/5/16, you should have made the final pay't you owed on or around 25/6/16.


There are many example letters here that you could use but this one here will do the job for you - http://www.consumeractiongroup.co.uk/forum/showthread.php?445378-Harlands-Xercise4less&p=4732307&viewfull=1#post4732307


Adapt it to reflect your own case but keep it as short and simple as possible.


Send your letter to Harlands (not CRS) and get a free Certificate of Posting from the PO when you send it.


Do NOT even think of responding to Harlands/CRS demands for you to call them. They're a bunch of chancers and, once you've offered to pay them what you owe, you need do no more (because they're too greedy to accept your reasonable offer).


If you want to put your draft letter here for checking before you send it, please do so and I'll check it later.



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