Well, after contacting the Hermes CEO office and then giving them time to conduct the necessary searches, I received this email earlier today:
So, next week I will be sending off the letter before action, as I find this completely unacceptable that they can openly admit that the parcel is deemed as lost whilst within their care, and at one of their depots, yet still refuse to reimburse me the sale value of the item and the wasted postage cost (as they failed to deliver), due to their spurious 'non-compensation' list.
Why them first? I’ve not heard anything from them for years and there not chasing me. I was thinking of paying them £90 a month so it says arrangement to pay on the report until it’s paid. Then If i pay of the credit cards I can get them back and get more points each month. Wouldn’t that be better for the credit rating.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!