await the CCA/SAR returns
sit on yours hands for now, but continue your research here on CAG.
there are 100's of either
arrows card claimform.
or shoos or shoosmith claimform
use our custom google search box which comes up after hitting the top squares logo for above
wont hurt to read as many as you can.
They claim £1 payment was paid in 2014. I have bank statements going back to December 2012. They show no payments to the debt. Or even for any payments of £1. This is the only account I have held.
I have never used a cca request before and this is my first dealing with this type of thing. Never went into a debt management plan.
I went onto the electoral register at my new address and then a shoosmiths letter arrived about a month later regarding this.