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Yes, booking through https://www.dpdlocal-online.co.uk That is where our account is, and where the information stored regarding the case and their tracking. I only googled to contact DPDLocal-online as not possible on the site. The tracking we asked for was the Australia (local) tracking - to know which company they used (DHL) and so that DHL could assist as DPD weren't helping. You can see reference to Parcel2Go.com Ltd at bottom of page. © Parcel2Go.com Ltd 1995-2021 All Rights Reserved Company Number: 02591405 | VAT Number: 597 8491 61 The address is The Cube, Coe St, Bolton BL3 6BU BTW The reference to 'Authority to Leave' - we also asked who gave that as we didnt, and our customer didnt.
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By BankFodder · Posted
The choice of defendant's name is up to you. I simply wanted to flag it up as posing a possible difficulty and say you need to make sure that you have got it right. I would be looking particularly at the documents you have – and not what it says on the Internet. You said you use an account with them so presumably you have an account if you access their webpage what does it say? What company registration details that they have on the booking page? When you are satisfied, use the company name that you discover or trading name – and also the address that is associated with that name. I suggest you take screenshots of any evidence that you have that you are suing the correct company in case they want to get funny. -
By LestahLass · Posted
Still can't get through trying to speak on chat but every time they pass me on and I never get to speak to anyone and it times out -
By honeybee13 · Posted
Following your reported post, I've done an edit for you. HB -
It is deceptive, yes. Booking through https://www.dpdlocal-online.co.uk You can see reference to Parcel2Go.com Ltd at bottom of page. When originally trying to contact them through the account I had a hard time of it as there is no telephone number or email - just links to help articles. So I googled DPD Local and was told this: On Thu, Nov 5, 2020 at 10:24 AM DPD Claims <dpdclaims@dpdgroup.co.uk> wrote: and later... On Tue, Nov 24, 2020 at 3:53 PM DPD Claims <dpdclaims@dpdgroup.co.uk> wrote: So I am taking action against DPD Local Online (https://www.dpdlocal-online.co.uk/ ) the trading name of Parcel2Go.com Ltd Despite this, if you click on https://www.dpdlocal-online.co.uk/newhelpcentre/livechat and the Contact link you are taken to https://www.dpdlocal.co.uk/content/how-can-we-help/contact.jsp (DPD Local)
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Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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