Can anyone advise, please? I understand that Hermes contract is with the seller. But, till date (over a period of 4 years) this company has lost ALL my eBay parcels! I recently purchased a rare and discontinued Tom Ford item and didn't know the seller would use Hermes. And, as expected, Hermes 'lost' the parcel at its National hub. Luckily I found a replacement from the US. However, the original item was £20 but the replacement cost £120. Do I have any chance of winning, if I sue Hermes for the loss of £100 caused by their constant negligence and poor service?
I suggest you post up any suggested letter here before sending it off to Crystal Clear.
Have you established if there's a UK Head Office for this company. This may be relevant regarding your complaint and any enforcement action if you go to court.
As far as I remember it was Originally from an old business account with HSBC
at the time probably about 2007 it was from an overdraft that the bank decided to with no notice remove the facility from me ! I was not over the limit of the overdraft at the time !
The removal of the facility caused me to have problems with cash flow an intern had to close the business !
I had numerous other debts due to this action and complained at the time obviously that’s where it started !
I moved to Devon in 2009 we was in the same Address for 5 years till 2014 then moved to another property until 2018 both rentals until we bought our current home in 2018 !
What would your advice be to proceed !