You have six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.
Okay, will be pleased to help you, of course.
You certainly will need to understand how it works but it's not terribly complicated. Start off by reading through this forum about the steps involved in taking a small claim in the County Court. There's lots of information if you follow the small claims link and the County Court link.
It's fairly straightforward but it is worth knowing the steps in advance so that you aren't fazed by anything and you have confidence. Also, check out the County Court website – moneyclaim online and register an account there and understand your way round. That's not very difficult either.
In terms of claiming third party rights under the 1999 act – that is straightforward. It's pretty well transparent because you will simply be acting as somebody who has suffered a breach of contract and you want your money back plus interest.
The steps to bringing a County Court action include beginning with the letter of claim – which is basically a threat that you will bring an action within 14 days if they don't give you your money. Don't imagine that letter of claim are suddenly going to frighten them into paying up. So that means when you issue the letter of claim, you must be prepared to go ahead and carry out your threat. Otherwise it's not worth your time and you lose credibility.
Have a read around and tell us when you're ready and we'll go from there