That does sound a reasonable guess on the face of it. But the received email appears somewhat unclear in just what its saying and offering in way of any form of explanation. It refers to "time constraints" & "retailer" which I assume should be booking.com & not the hotel itself?.
Nowhere in the email does it directly say or suggest the charge back was appealed as such except for saying it would only be upheld if its shown the retailer is in breach of contract and as this could not be shown they reversed the charge back.
But surely the "contract" was the original booking with booking.com which by nature of them reversing the payment would be considered ended. If the hotel did not agree with the cancellation surely that's a matter between the hotel & booking.com?.
So what possible options might my mum have seeing as booking.com considered the booking I contract cancelled yet the hotel seemingly not?.
Overheard tab-hanging outside the window at corbyn central.
Comrade 1: It cant have been jeremy - it was Brexit
Soon to be ex comrade 2: But our policy on Brexit was Jezzs' wasn't it
Comrade 1: Of course it wasn't - we presented it to you all.
Comrade 1: and Jezzas policy is to work together to bring the country together not to lead by dictate
Soon to be ex comrade 2: But Jezz ruled out a none aggression pact in certain seats with the other Parties
Comrade 1: Yes but they wouldn't just step aside ... They could have
Comrade 1: But the people loved our policies
Soon to be ex comrade 2: Apart from how little they were actually properly defined - and the none-Brexit policy loathed by Remainers and Leavers - and of course the open door instant benefits to all and every immigrant policy announced just when it seemed Jezza had a chance of being in a position to get the people a confirmatory referendum and deliver some real changes.
He did want to win didn't he?
Comrade 1: You are a Capitalist plant - throw her out.
Scuffle as life-long member thrown out on street for questioning The Leaders Policies
Comrade 1: Now where were we? Ah - it wasn't jezzaa' fault and we must insist he remains in power and persues these policies relentlessly against his will as he is a reluctant leader now musn't we?
(Discontented murmurings start to increase)
Comrade 1: SILENCE or you will be excommunicated.
Comrade 1: Good, we are agreed then.
await the CCA/SAR returns
sit on yours hands for now, but continue your research here on CAG.
there are 100's of either
arrows card claimform.
or shoos or shoosmith claimform
use our custom google search box which comes up after hitting the top squares logo for above
wont hurt to read as many as you can.