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Wont return replaced damaged goods - please help

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Hello, please can anyone help?


I had three identical items for sale on ebay.



Sold one and posted it off.



Got a message saying it had been damaged on the way.



I sent a replacement straight away and said once that arrives and is all fine I would arrange for the original damaged item to be collected.

I thought that was better than asking for the damaged one to be sent back first.

I got a message to say the second item has arrived and is fine.



Ever since then I have been messaging asking when would be convenient to collect the damaged item, but no reply.



I have written by Signed For post and still no reply.

This is now just over two months with sixteen messages and the Signed For letter,

all polite just asking if I can arrange collection, and no response.


Can anyone suggest how I should pursue this.

I have read the buyer cannot keep the original, but am not sure of the best way to pursue this.


Thanks very much.

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Unless you can go to his door and make him reply to you, there's nothing you can do.

You keep trying and he will ignore you.


You could do a land registry search for £3 and see if he owns the delivery address so to sue him.


My gut feeling is that he's the usual "own nothing, pay for nothing" guy, possibly using a fake name.


Write it off if it's not too expensive, you will save in stress.


And next time make it hard for them:

Ask for pictures and let them return the broken item at their expense

that you will refund after you get the item back,

inspected it and found to be really broken.

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you probably would have got his old broken one he bought yours to replace anyway.

I would suggest that the cost of chasing this up is more than it is worth


When you go to a car boot sale would you trust all of the people there to look after your goods and money while you had a wander round?



ebay is just a giant car boot and should be treated the same way.

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