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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stove cooker and AO.com

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i have posted on this mse forum to get more info


Hi all


I have been given a run around by stove cooker manufacturer and Ao.com.


I recently purchased a stove cooker and fridge from ao.com . It was purchases around june time . i purchased it on finance via v21.


The cooker is called SFG60DOP . A few weeks after we brought it the rubber feet on the pan support melted away . i phoned the manufacturer and they sent new pan support.


A few week down the road the pan support melted away again and there was discoloration around the large hob. Looks like the paint has bubbled up. The oven was also taking a lot of time to heat up.Just baking fish finger would take around an hour and half.


They way they have fixed the rubber under pan support is not very professional .i took images of the rubber support when i received the new pan support. Before it was used


I got images but i cant post link here being a new user.


i phone the manufacturer again and they decided to send new pan support and book an engineer. The engineer placed his tester in the oven .He said if the temperature reaches around 15C near the targeted temp then the oven is working fine . The oven reached the temp and he said it looks okay..He couldn't explain why the food takes so long in the oven where in the old oven it took just 30 minutes


Regarding the burnt mark he said this happens due to over hanging pots. Meaning we are using large pots. According to engineer this is also causing the rubber on pan support to melt.


Engineer didn't look or took any pictures of the pots. He said stove will be in touch.


Two weeks later i called stove and asked what they will do about the cooker.they said as i was using large pan , it is not covered under the warranty.I measured the diameter of the pots and the largest have is 10 inches pressure cooker. i told this to stove and there manager said pressure cooker is not designed to be used on this cooker. therefore i am not covered under manufacture warranty.


I am only supposed to use small pans on this cooker. we are a family of four and my wife has been using this pressure cooker for a long time.our old cooker never got burnt. Nearly everyone i know uses the same size pressure cooker and their gas hob is fine.


I phoned AO then.they contacted Manufacturer. they came back to me saying the same thing.


They will not help me as i was using wrong pots.


i have looked the manual page 7 and it doesn't mention pressure cooker.


Manual is available on stove website.


All it says in the manual is


Always ensure that pan bases are dry and flat before using them on the hob.


• Always position pans over the centre of the heat zone, and turn the handles to a safe position so they cannot be knocked or grabbed.

• Always use pans which are no smaller than 100 mm (4”), or larger than 250 mm (10”) in diameter.

• Limit the maximum flat based pan diameter to 230 mm (9”) above the wok burner, if two or more other hotplate burners are in use at the same time.

• Always match the size of pan to the heat zone – do not use large pans on small zones or vice versa.


Neither AO mention on there website that do not use this cooker with a pressure cooker.


Has anybody come across this.I am never buying anything from AO.com or Stove made appliances.



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