Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2750 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello. Pleaae wl like to know what happens if u caught shiplifting and the total value is 205pounds.

 

Then you gave wrong date of birth and correct address.

But the police officer only gave a caution

The shop gave a banned letter for one year and

also stating that a fine will be paid and

i will be contacted by RLP.

 

Please is there anything to be worried about

. The police only metioned avre arrest if i fail to pay the fine.

 

Please is there anything to worry about?

 

A picture was also taken and was told to go and to do it again.

 

Is there any future implication please.

 

I sincerely regret my actions

Link to post
Share on other sites

I think we need some more detail here? You say that the police gave you a caution but there is a fine? Was this a Police issued Fixed Penalty Notice? If so that must be paid or you could be arrested

 

Were the goods recovered in a fit for sale condition? Who was the retailer?

 

You can and must completely ignore RLP. They have no part in this, are nothing to do with any police action and you cannot be arrested for ignoring them

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

DONATE HERE

 

If I have been helpful in any way - please feel free to click on the STAR to the left!

 

Link to post
Share on other sites

Thread moved tot he appropriate forum.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

I think we need some more detail here? You say that the police gave you a caution but there is a fine? Was this a Police issued Fixed Penalty Notice? If so that must be paid or you could be arrested

 

Were the goods recovered in a fit for sale condition? Who was the retailer?

 

You can and must completely ignore RLP. They have no part in this, are nothing to do with any police action and you cannot be arrested for ignoring them

 

Yes the police issued a caution and stated i will have a criminal record but no fixed fine as it eas above 100pounds.

Link to post
Share on other sites

Hi and welcome to CAG

 

By giving the wrong date of birth, did you do so to appear younger or older than 18?

 

I will assume the store got the goods back. A name of the store would be useful as well.

 

A basic run down of the event will help too.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Thread moved tot he appropriate forum.

 

Regards

 

Andy

 

New here where is the appropriate forum pls

 

Hi and welcome to CAG

 

By giving the wrong date of birth, did you do so to appear younger or older than 18?

 

I will assume the store got the goods back. A name of the store would be useful as well.

 

A basic run down of the event will help too.

 

To be older than 18. And the store got the goods back. I did give a wrong date of birth so that my information wl not be pulled out on there system. Just worried as the police said it will be recorded on there system and i wl have a record. Name of the store is boots.

 

Yes the police issued a caution and stated i will have a criminal record but no fixed fine as it eas above 100pounds.

 

Store is boots

Link to post
Share on other sites

Nothing can be done regarding the caution and the record but I would contact them to give the correct date of birth as although it may not make much difference, you don't want them turning up to check you out if the find a mismatch.

 

As for RLP. Ignore their letters but post them up here (minus personal info) so we can check to see what change of tactics they are trying this month (if any)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Nothing can be done regarding the caution and the record but I would contact them to give the correct date of birth as although it may not make much difference, you don't want them turning up to check you out if the find a mismatch.

 

As for RLP. Ignore their letters but post them up here (minus personal info) so we can check to see what change of tactics they are trying this month (if any)

 

Ok thank you. Please what is the posibility they find a mismatch? As there was no finger print or DNA done.and this happened 2days ago. Do you think they will still be on the case?

 

Ok thank you. Please what is the posibility they find a mismatch? As there was no finger print or DNA done.

 

And this happened 2days ago. Do you think they will still be on the case?

Link to post
Share on other sites

I doubt the police would be that bothered TBH but by giving a false DoB this may be seen as giving false information to a police officer. I'm not 100% sure. I would hope that others would be able to advise better.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Ok thanks for you help. I do appreaciate. You have been helpful

 

I doubt the police would be that bothered TBH but by giving a false DoB this may be seen as giving false information to a police officer. I'm not 100% sure. I would hope that others would be able to advise better.

Ok thanks for the advise. U have been really hlpful.

Link to post
Share on other sites

It all depends on how vigilant the police are when matching the details you gave them with anything else they have on their system. You may have dropped yourself right in it if you are known to the police in any way that is negative but generally speaking, they have better things to do than chase you, it will all come out in the wash if you find yourself in a similar situation in the future so dont be tempting fate..

Regardless of that, RLP have nothing to do with anything and you wont be in any further bother just becuase you didnt play their silly games.

Link to post
Share on other sites

It all depends on how vigilant the police are when matching the details you gave them with anything else they have on their system. You may have dropped yourself right in it if you are known to the police in any way that is negative but generally speaking, they have better things to do than chase you, it will all come out in the wash if you find yourself in a similar situation in the future so dont be tempting fate..

Regardless of that, RLP have nothing to do with anything and you wont be in any further bother just becuase you didnt play their silly games.

 

Thanks. I have learnt my lesson and never again will i do such as i have not recovered uptil now.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...