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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

JUSTFAB £35 a month for 18 months


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Hi everyone,

a friend of mine has an account they haven't been receiving statements until recently when the had online banking they used it for savings. They have just realised for the past 18 months JustFab have been taking £35 a month. Apparently when you purchase anything from this company they automatically sign you up for this £35 a month VIP credit rubbish.

 

the original site looked like this it isn't very visible to be honest at all

 

https://web.archive.org/web/20150130062703/http://www.justfab.co.uk/

 

https://web.archive.org/web/20150206014019/http://www.justfab.co.uk/how-justfab-works

 

 

Here is a thread on another site

 

http://forums.moneysavingexpert.com/showthread.php?t=4760544

 

 

This is how it looks now looks like they cleaned up their act its still only at the bottom of the page.

 

http://www.justfab.co.uk/index.cfm

 

It basically works like those old book clubs. They have contacted the bank and the bank instantly refunded 6 months. They tried to get the company to refund but they didn't return calls. Is it worth a small claims?

 

Help would be appreciated

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Hi

I had a look at some reviews and it seems one person did file court papers and JutFab settled in full. I Googled Justfab complaints.

 

Just looking through WaybackMachine to find the date when they changed their front page and it's only just over a year ago. As this was obviously after the first purchase, I would say go for it. Others may disagree.

 

Having said that, it is still down to the customer to check bank statements regularly. I check my online statements at least once weekly so I know exactly how much I haven't got! :|

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Hi Silverfox,

yes your are 100% about bank statements apparently it was an old account and they were not receiving statements but its not really an excuse. I have asked them to check to see if they were receiving emails from the company telling them about the monthly charge.

 

Its quite underhanded to be honest I made an account using a junk email account and its a little ambiguous. The fact that you only have a small window of time to log into your account 1st-5th of each month to stop the £35 each month seems very dodgy indeed.

 

Thanks again

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