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JUSTFAB £35 a month for 18 months


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Hi everyone,

a friend of mine has an account they haven't been receiving statements until recently when the had online banking they used it for savings. They have just realised for the past 18 months JustFab have been taking £35 a month. Apparently when you purchase anything from this company they automatically sign you up for this £35 a month VIP credit rubbish.

 

the original site looked like this it isn't very visible to be honest at all

 

https://web.archive.org/web/20150130062703/http://www.justfab.co.uk/

 

https://web.archive.org/web/20150206014019/http://www.justfab.co.uk/how-justfab-works

 

 

Here is a thread on another site

 

http://forums.moneysavingexpert.com/showthread.php?t=4760544

 

 

This is how it looks now looks like they cleaned up their act its still only at the bottom of the page.

 

http://www.justfab.co.uk/index.cfm

 

It basically works like those old book clubs. They have contacted the bank and the bank instantly refunded 6 months. They tried to get the company to refund but they didn't return calls. Is it worth a small claims?

 

Help would be appreciated

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Hi

I had a look at some reviews and it seems one person did file court papers and JutFab settled in full. I Googled Justfab complaints.

 

Just looking through WaybackMachine to find the date when they changed their front page and it's only just over a year ago. As this was obviously after the first purchase, I would say go for it. Others may disagree.

 

Having said that, it is still down to the customer to check bank statements regularly. I check my online statements at least once weekly so I know exactly how much I haven't got! :|

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Hi Silverfox,

yes your are 100% about bank statements apparently it was an old account and they were not receiving statements but its not really an excuse. I have asked them to check to see if they were receiving emails from the company telling them about the monthly charge.

 

Its quite underhanded to be honest I made an account using a junk email account and its a little ambiguous. The fact that you only have a small window of time to log into your account 1st-5th of each month to stop the £35 each month seems very dodgy indeed.

 

Thanks again

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