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Had car 7 months. Faults from day 1. Now declared SORN. Hire purchase


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Hi

 

This is my last attempt to try and convince myself I am genuinely in the right, and I will get my money back.

I need advice and advice on what to expect!

 

 

Here is my long troublesome story about my Ford Focus sport 2007.

I passed my test in November, I got this car the end of January.

 

I got my car, took it for a test drive, and said it felt strange to drive.

I put this down to being a new driver and this was the first time I had test driven a new car.

The dealership we shall call them RD. the finance company I will call FC.

 

I picked up my car after part exchanging my old car with them.

I had driven a full 1 mile from the dealership only to see the engine light pop on.

I pulled over to the petrol station and gave them a call.. And another call.

No answer on both.

I had to be at work so I continued my journey.

 

Over the next day I got in contact with the dealership garage,

they told me the engine light was on because the (get this..) "car had been sitting there for a while but it was perfectly fine"

i also noticed my thermostat was hardly hitting the first notch and I was losing oil.

 

I took my car to a independent mechanic who done a diagnostic (egr valve needed replacing) and said the oil loss needed further investigation.

 

 

As he knew the car had 3 months warranty wth the dealership he advised me to go through them.

He wrote up an invoice for the oil loss and that it needed more investigation.

 

Early Feb I called RD again explaining I knew what was wrong with my car and that I want to get my car repairs under the warranty.

 

 

I was told the same thing

- that the car was fine and the engine light was because it had been sitting there,

cars use oil anyway so it always uses oil,

and my thermostat was fine.

 

Late February I took my car back to the independent mechanic who tried to locate and oil loss externally

- and could not see any so suggested it was burning oil.

 

 

He did a compression test on all 4 cylinders and C4 was a little less than the others.

He still adviced me to contact RG and get it fixed under warranty.

I had to leave contacting RD for a month as my friend died so I didn't want the added stress of dealing with my car.

 

Forward to late March I contacted RD via Facebook message and told them i would go forward with legal action if they did not fix my car under warranty.

I was told to call straight away and funnily enough they took it in for a repair.

 

The day I picked up my car,

got on the main road and as if my magic my thermostat finally showed the correct temp

(but the garage said they never touched it as it "looked brand new")

the egr has clearly not been fixed as I could feel the engine struggle.

 

 

I get to tesco, top up my screen wash as it needed doing, checked my oil (low again but put this down to the egr) and found coolant coming out the bottom of the car.

 

 

On closer inspection it's clear when the garage tried to replace the egr

- they managed to put a hole in my coolant pipe just near it, and the hole perfectly fits a flat head screw driver - I have photos.

 

 

Called RG and was told it was fine when it was at their garage.

No coolant on his floor and that it must of happened on the way home!!!! Hahahah.

 

I contacted the FC who said RD have one more chance to fix the car, so I tried to contact them.

They hung up on me when I said who I was/my car reg

they then blocked me on Facebook so I couldn't contact them on there.

 

I explained this to FC and they said I could take it to my local garage for repair!

£1000 later I had my car back!!

 

 

I asked them to see if they could find any oil leaks but they said only a visual check was done as they where only asked to carry out work the FC had paid for. That was in late April.

 

Fast forward to September, I've got my car booked in the garage to investigate the oil loss fully.

I had booked a few days off work and planned this a few weeks in advance as I need my car to get to work and I was in the middle of getting a promotion so had to work so hard!

 

2 days before the car goes to the garage, it misfires and vibrates.

Get the independent mechanic out who found no compression on C4.

 

Take it to the garage when it opened, they confirm no compression on C4 and metal shavings found on spark plugs.

The FC wanted to get a independent report done by a specialist company, to see if the fault was there when I brought the car, If it was - then they would pay out for the repair.

 

Whilst the car was in the garage, I contacted the previous owner.

Without saying what was wrong with the car I asked him a few questions.

 

When did you sell the car? He part exchanged it in the beginning of January this year.

 

Was there any faults with the car leading up to the part exchange?

Yes the engine light was on, but they still accepted it as part exchange.

 

When was the last full service?

I brought the car brand new and only had the first 3 years of service.

It's only had bits and bobs done to it at garage when needed.

But not a full service since 2010.

 

Is it me. Or is it clear the previous owners lack of servicing clearly show that the condition of the car was not up to scratch?

And the engine light?!

Clearly proves that it never got fixed by RD when they brought it (most likely auction)

 

The independent report stated that the valve had been burnt out.

And the repeat engine oil loss could of contributed to this.

And the fault occurred within the last 1k miles.

I've only driven just under 4k in it myself?!

 

So here comes to the end of my story.

The finance company won't pay out.

I've got a car I can't afford to fix myself.

I now have a 5k debt on my head and nothing to show for it.

 

I've started a complaint to FOS but it won't fully start till I receive full documents from FC with the final report of why they won't fix it.

 

What can I expect?

 

I clearly can't be that much of a bad luck person that I have a car that I can't drive, and a 5k debt.

When I've had my finance contact for 9 months?!

 

The FC won't collect the car because my payments haven't defaulted and I haven't reached half way into my contract.

 

This week I'm moving the car to a private drive way and declare it Sorn so I can save a bit of cash on the tax/insurance.

My stress levels are huge.

I'm losing the will to live.

 

Please give me the best advice possible and and previous situations you have heard about and the FOB resolved!!

 

Many thanks x

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Guest roaringmouse

Send the dealer a letter telling them that you have had nothing but trouble with the car and list the faults you raised above. Mark the top of the letter LETTER BEFORE ACTION and send the letter by Royal mail Signed for (recorded delivery)

 

In the letter tell them you want a full refund with 14 days or you will issue county court proceedings.

 

DO NOT phone them and so not text, e-mail,. facebook, twitter or anything else. Just use the post and wait. If they phone you tell them to put whatever it is in writing and terminate the call.

 

If they respond within 14 days, post their response here before doing anything else.

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You might have problems and as the car is on finance you should have dealt with them if no joy from the garage. You should have given the garage first opportunity to fix any faults before you got independent tests done. You might get away if those tests were from a main dealer.

 

You should have rejected the vehicle if you were still not happy as the law regards any faults found within the first six months as there when you bought the car.

 

Do you have any documentary evidence to and from the garage on the oil leak within that six month period, not the independent report but the dealer who you got the car from?

 

This comes under the Consumer Rights Act 2015

Edited by obiter dictum
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If this is Hire Purchase financed, then the problems are not between you and the seller, it is between the owner of the car, (the people who bought it) and the seller.

 

Make your threats against the finance company.

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