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British Gas prepayment meter debt

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Back in 2014 I agreed a payment plan with British Gas for monthly payments of £40 and £30 for our gas and electric.

This continued successfully until April when I asked (as I had missed the previous months payment) if I could increase payments to £50 each per month.

I was told that I couldn't as my plans were cancelled as they had not received payments.

I had also been told (I hadn't) that I needed to increase payments to £140 and £80 per month.

I have an email stating that on 9.4.14 I owed £852.71 for gas and £466.49 electric.



At this point it was too late and to try and resolve as BG made us have payment meters added.

We agreed £5 per week for both utilities would be taken.


Fast forward to January this year I thought I would ask if we could go back to direct debit payment credit meters.



I emailed to request this.

I have an email from 18/1/2016 which states

"I confirm from our records there is no outstanding balance on your Gas or electricity accounts."



I was told I would need a credit reference search done with experian and because I know my credit history is poor, I did not pursue this further.


We are now selling our house

today I emailed BG just to clarify there are still no amounts outstanding.

I was therefore shocked to receive a reply saying that I owe £833.07 for gas!

Our boiler was not working for a part of this year but even so I cannot believe in 2 years 5 months I have only paid off £19!



Apart from the fact I was told in January there was no outstanding debt!!


Am I within my rights to ask BG for a statement of account showing all payments made?

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yes ofcourse you can

you should [or can if you are still a customer]

view them online.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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