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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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A member of my family is in an NHS hospital. He has had a stroke that means he struggles to recognise places.

 

He has been assessed as having capacity, and wants to go home, so he is being discharged to living alone, carers coming in a couple of times a day, but basically, free to go where he wishes.

 

However, until all the carers etc can be sorted he is being kept on a locked ward, and the staff will not let him leave the ward.

 

Surely this is false imprisonment, if he has capacity they can't imprison him?

 

They have also said things like "you have to have a key safe fitted before we allow you home", and told him that he can't discharge himself.

 

Not that I want him to discharge himself, but surely, if he has the capacity to make the decision to be discharged into the community he has capacity to go down to the hospital shop to buy a packet of smarties?

 

 

What can I do? Surely they can't do this?

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Unless its a secure mental health issue, then they cant stop a patient from leaving.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The ward is kept locked, only the staff can open the doors, and they refuse when he asks.

 

 

When I visit I can only leave if the staff let me out, it is really horrible...

 

 

It is an elderly medicine ward, so not mental health as such.

 

It may be horrible to have to be let out by the staff, but it is necessary for SOME patients, (those who are confused and who aren't competent to decide to leave, who may otherwise 'wander)', so it isn't uncommon to find this, for their safety.

 

That doesn't mean it should be used to prevent the competent leaving, though!.

Have you discussed this with the ward sister, or his Care of the Elderly Physician (Consultant)?. It may be worth clarifying if they have concerns for his safety, if there is a deliberate policy, or if it is some over-zealous junior member of staff!.

 

Once you know they don't have grounds, then there are 3 options, in increasing levels of "impact":

 

1) You ask to leave, and he goes with you. You can go to the shop together, and he can return to the ward if he wants.

2) Arrange for a member of PALS to be with him when he asks to leave the ward. If they refuse, the member of PALS can advocate for him, if he isn't detained, and is competent to decide to leave. If they don't have grounds to detain him it is unlikely they'll decline when faced with a member of the hospital's own PALS team acting as an advocate ....

3) When they refuse to open the door for him, you or he tell them you will ask for the police to be called as he is being falsely imprisoned........ (I'd suggest being sure that he isn't being lawfully detained before this one!).

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PALS, as ever, are acting as the Hospital excuses department, I have never known PALS to act as anything other than a "PATIENTS ARE ALWAYS WRONG" section, but they have to be gone through before access is given to the higher levels of the complaints procedure.

 

The hospital have not gone through the Deprivation of Liberty procedure, I am not aware of any other lawful route that they could have gone down to be able to lock him up?

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If he wants to leave, tell hi m to set of the fire alarm. That will unlock all doors automatically.

 

Reckless advise which could and would endanger lives if resulted in a evac !

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Reckless advise which could and would endanger lives if resulted in a evac !

 

And result in a criminal prosecution

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Guest roaringmouse

Trust me. If I want to leave any building and they refuse to let me, I WILL set off the fire alarm. When the police arrive I would simply explain that they refused to let me leave.

 

Nonsense advise that setting off the fire alarm endangers life. It is specifically there to SAVE lives.

 

The kind of advise that a child is given when a bully smacks them in the mouth - don't hit back. No DO hit back, twice as hard.

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Trust me. If I want to leave any building and they refuse to let me, I WILL set off the fire alarm. When the police arrive I would simply explain that they refused to let me leave.

 

Nonsense advise that setting off the fire alarm endangers life. It is specifically there to SAVE lives.

 

The kind of advise that a child is given when a bully smacks them in the mouth - don't hit back. No DO hit back, twice as hard.

 

Yeah, sod everyone else - Roaringmouse is stamping their feet and wants to play outside.

 

Halfway through delicate surgery Mr. Smith? Sorry, but we're having to stop and wait whilst the already stretched fire service send all available firefighters to a hoax call diverting them from real life saving oh and Mrs. Jones, don't keep pushing unless baby jones fancies making an appearance in the car-park. It's just that someone wanted a McDonalds happy meal and so they disrupted the whole hospital, every emergency service for 20 miles around and put countless lives at risk.

 

Do you want a fruit bag or fries with that?

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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Yeah, sod everyone else - Roaringmouse is stamping their feet and wants to play outside.

 

Halfway through delicate surgery Mr. Smith? Sorry, but we're having to stop and wait whilst the already stretched fire service send all available firefighters to a hoax call diverting them from real life saving oh and Mrs. Jones, don't keep pushing unless baby jones fancies making an appearance in the car-park. It's just that someone wanted a McDonalds happy meal and so they disrupted the whole hospital, every emergency service for 20 miles around and put countless lives at risk.

 

Do you want a fruit bag or fries with that?

 

 

Spot on! Not to mention the oxygen supplies that get disconnected! So patients reliant on O2 are now gasping while ward staff struggle to get enough portable O2 tanks to them - while starting to evacuate the ward !

 

Roaring mouse you clearly are a selfish person whom thinks only of one self ! Do some volunteer work in a hospital when there is a fire alert or training evac and you will see how pathetic and selfish your comment is.

 

 

You could quite easily call the police from a phone on the ward or ask someone to call on your behalf no ?

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Guest roaringmouse

Well there you go then. A sensible answer form a sensible person or two.

 

My original suggestion was meant in jest, but as people were so keen to jump all over me I thought I would ramp it up a peg or two.

 

OF COURSE you don't set of a fire alarm. Did you REALLY take that seriously???????

 

The ward is probably locked for a very good reason. But if the person has been deemed fit to manage at home that does NOT mean they are deemed fit to wander around the hospital.

 

Instead of asking halfwits like me and many others on a public forum for advise, why not talk with the hospital itself. The comments about PALS I found interesting as I have always found them to be exceptionally helpful.

 

Apologies if my 'advise' offended. It was meant to be tongue in cheek.

 

I will take myself away from the forum now.

 

Whoever is in admin, kindly delete my account.

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PALS, as ever, are acting as the Hospital excuses department, I have never known PALS to act as anything other than a "PATIENTS ARE ALWAYS WRONG" section, but they have to be gone through before access is given to the higher levels of the complaints procedure.

 

The hospital have not gone through the Deprivation of Liberty procedure, I am not aware of any other lawful route that they could have gone down to be able to lock him up?

 

 

Are you sure the hospital wont have put a Dols on him, when my friends hubby was in hospital they put one on him without telling her, he has dementia and was in hospital to unblock his bowels, they kept lying to her saying they were waiting for a consultant to discharge him, then he had high BP and then excuse after excuse, turns out they had got SS involved and were waiting for a meeting with them, my friend is her husbands carer, she has excellent support from her family and there was no reason to put a care plan in action (which is what they were doing).

 

 

Why didn't they tell her they had put a Dols on him because they didn't have to and because only they and SS were qualified to know and act on his best interests his wife of 40 years apparently had no say and couldn't possibly know what was in his best interests..

 

 

Have a read of this it will explain what is and is not a Dols and who makes the decision and how it can be challenged

http://www.ageuk.org.uk/Documents/EN-GB/Factsheets/FS62_Deprivation_of_Liberty_Safeguards_fcs.pdf?dtrk=true

 

 

If it were a member of my family I would be kicking up a fuss and demanding answers it does look like they are putting a care plan in place and have got SS involved

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Well there you go then. A sensible answer form a sensible person or two.

 

My original suggestion was meant in jest, but as people were so keen to jump all over me I thought I would ramp it up a peg or two.

 

OF COURSE you don't set of a fire alarm. Did you REALLY take that seriously???????

 

The ward is probably locked for a very good reason. But if the person has been deemed fit to manage at home that does NOT mean they are deemed fit to wander around the hospital.

 

Instead of asking halfwits like me and many others on a public forum for advise, why not talk with the hospital itself. The comments about PALS I found interesting as I have always found them to be exceptionally helpful.

 

Apologies if my 'advise' offended. It was meant to be tongue in cheek.

 

I will take myself away from the forum now.

 

Whoever is in admin, kindly delete my account.

 

No need to delete. Just don't log in. Your replies overall since you joined have been very concerning and would put the poster in much more trouble. Especially when you're telling them to break the law

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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