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    • Okay. We are very happy to help you get your money back. If you have the evidence that I have indicated then there is absolutely no problem and frankly I don't know why Halfords seems to be prepared to cause such a fuss to deny you your consumer rights and to save her company 40 quid – simply on a callout fee.  Now that I've called their attention to this thread I expect that they they will be following it. If you are prepared to issue a small claim then we will help you all the way including helping you draft your documents. Halfords will be crazy to allow this to continue – but if they decide to get personal about it then they will see you in court but the chances of them winning are negligible. It's up to you. Bringing a small claim is very easy. Your risk would be the claim fee which in this case would be £25, I think and then if they push it to a hearing about a hundred quid which when you win – if you win – you will get back. Of course we will publish the result here and show Halfords up as we have done before. It's amazing to have to go to this kind of trouble.   Once again, I just want to confirm that your case will be that you inputted all the correct details into their website and Halfords returned a particular specification to you which was incorrect. Effectively this means that they are in breach of their contractual duty to supply goods which are fit for their purpose. However, have you checked elsewhere in fact Halfords are correct and that the tyres are not fit for your vehicle. It occurs to me that maybe Halfords have told you that they're not fit for your vehicle when in fact they are. This would also put Halfords in breach but in a rather different way.  
    • @dx100uk Well my pro-rata offer is minus at the moment lol so I will look to modify it and offer the £1 token payment. Is that the right move? At the end of the day both they and I know that you can't get blood out of a stone and I am a stone currently   Thanks again sir
    • Hi, yes this is the same sort of response I keep getting about this. Yes so it asked for the registration number of the car, and this was inputted correctly. It’s then “found” the brand and type of car “Kia carens 1.6” etc and then came up with the “Recommended” list we then selected the tyres from. I have checked it since we bought them and the same tyre still comes up. In response to the lady above where we “assumed” we did assume the tyres would be correct in the list so didn’t see any need to ring to confirm if you see what I mean. We did try ringing the company but they were unwilling to provide information of supervisor. It seems like the company isn’t going to do anything about this.. 😕
    • They are all actually your interpretations, and nothing more than incorrect assumptions and extreme misrepresentations (at best) of mine (and thats being kind)  
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked  you DO NOT file a defence at this time  click thru to the end  confirm and exit MCOL. . .  get a CCA Request running to the claimant https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/  leave the £1PO blank and uncrossed . .  get a CPR 31:14 request running to the solicitors [if one is not listed send to the claimant] . . https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . . type your name ONLY no need to sign anything . you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count]  
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Locked ward

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A member of my family is in an NHS hospital. He has had a stroke that means he struggles to recognise places.

 

He has been assessed as having capacity, and wants to go home, so he is being discharged to living alone, carers coming in a couple of times a day, but basically, free to go where he wishes.

 

However, until all the carers etc can be sorted he is being kept on a locked ward, and the staff will not let him leave the ward.

 

Surely this is false imprisonment, if he has capacity they can't imprison him?

 

They have also said things like "you have to have a key safe fitted before we allow you home", and told him that he can't discharge himself.

 

Not that I want him to discharge himself, but surely, if he has the capacity to make the decision to be discharged into the community he has capacity to go down to the hospital shop to buy a packet of smarties?

 

 

What can I do? Surely they can't do this?

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Perhaps if he wants to leave, he should attempt to leave and see if he is prevented from doing so..

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Unless its a secure mental health issue, then they cant stop a patient from leaving.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The ward is kept locked, only the staff can open the doors, and they refuse when he asks.

 

 

When I visit I can only leave if the staff let me out, it is really horrible...

 

 

It is an elderly medicine ward, so not mental health as such.

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The ward is kept locked, only the staff can open the doors, and they refuse when he asks.

 

 

When I visit I can only leave if the staff let me out, it is really horrible...

 

 

It is an elderly medicine ward, so not mental health as such.

 

It may be horrible to have to be let out by the staff, but it is necessary for SOME patients, (those who are confused and who aren't competent to decide to leave, who may otherwise 'wander)', so it isn't uncommon to find this, for their safety.

 

That doesn't mean it should be used to prevent the competent leaving, though!.

Have you discussed this with the ward sister, or his Care of the Elderly Physician (Consultant)?. It may be worth clarifying if they have concerns for his safety, if there is a deliberate policy, or if it is some over-zealous junior member of staff!.

 

Once you know they don't have grounds, then there are 3 options, in increasing levels of "impact":

 

1) You ask to leave, and he goes with you. You can go to the shop together, and he can return to the ward if he wants.

2) Arrange for a member of PALS to be with him when he asks to leave the ward. If they refuse, the member of PALS can advocate for him, if he isn't detained, and is competent to decide to leave. If they don't have grounds to detain him it is unlikely they'll decline when faced with a member of the hospital's own PALS team acting as an advocate ....

3) When they refuse to open the door for him, you or he tell them you will ask for the police to be called as he is being falsely imprisoned........ (I'd suggest being sure that he isn't being lawfully detained before this one!).

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PALS, as ever, are acting as the Hospital excuses department, I have never known PALS to act as anything other than a "PATIENTS ARE ALWAYS WRONG" section, but they have to be gone through before access is given to the higher levels of the complaints procedure.

 

The hospital have not gone through the Deprivation of Liberty procedure, I am not aware of any other lawful route that they could have gone down to be able to lock him up?

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Guest roaringmouse

If he wants to leave, tell hi m to set of the fire alarm. That will unlock all doors automatically.

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If he wants to leave, tell hi m to set of the fire alarm. That will unlock all doors automatically.

 

Reckless advise which could and would endanger lives if resulted in a evac !

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Reckless advise which could and would endanger lives if resulted in a evac !

 

And result in a criminal prosecution


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Guest roaringmouse

Trust me. If I want to leave any building and they refuse to let me, I WILL set off the fire alarm. When the police arrive I would simply explain that they refused to let me leave.

 

Nonsense advise that setting off the fire alarm endangers life. It is specifically there to SAVE lives.

 

The kind of advise that a child is given when a bully smacks them in the mouth - don't hit back. No DO hit back, twice as hard.

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Trust me. If I want to leave any building and they refuse to let me, I WILL set off the fire alarm. When the police arrive I would simply explain that they refused to let me leave.

 

Nonsense advise that setting off the fire alarm endangers life. It is specifically there to SAVE lives.

 

The kind of advise that a child is given when a bully smacks them in the mouth - don't hit back. No DO hit back, twice as hard.

 

Yeah, sod everyone else - Roaringmouse is stamping their feet and wants to play outside.

 

Halfway through delicate surgery Mr. Smith? Sorry, but we're having to stop and wait whilst the already stretched fire service send all available firefighters to a hoax call diverting them from real life saving oh and Mrs. Jones, don't keep pushing unless baby jones fancies making an appearance in the car-park. It's just that someone wanted a McDonalds happy meal and so they disrupted the whole hospital, every emergency service for 20 miles around and put countless lives at risk.

 

Do you want a fruit bag or fries with that?


My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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Yeah, sod everyone else - Roaringmouse is stamping their feet and wants to play outside.

 

Halfway through delicate surgery Mr. Smith? Sorry, but we're having to stop and wait whilst the already stretched fire service send all available firefighters to a hoax call diverting them from real life saving oh and Mrs. Jones, don't keep pushing unless baby jones fancies making an appearance in the car-park. It's just that someone wanted a McDonalds happy meal and so they disrupted the whole hospital, every emergency service for 20 miles around and put countless lives at risk.

 

Do you want a fruit bag or fries with that?

 

 

Spot on! Not to mention the oxygen supplies that get disconnected! So patients reliant on O2 are now gasping while ward staff struggle to get enough portable O2 tanks to them - while starting to evacuate the ward !

 

Roaring mouse you clearly are a selfish person whom thinks only of one self ! Do some volunteer work in a hospital when there is a fire alert or training evac and you will see how pathetic and selfish your comment is.

 

 

You could quite easily call the police from a phone on the ward or ask someone to call on your behalf no ?

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Guest roaringmouse

Well there you go then. A sensible answer form a sensible person or two.

 

My original suggestion was meant in jest, but as people were so keen to jump all over me I thought I would ramp it up a peg or two.

 

OF COURSE you don't set of a fire alarm. Did you REALLY take that seriously???????

 

The ward is probably locked for a very good reason. But if the person has been deemed fit to manage at home that does NOT mean they are deemed fit to wander around the hospital.

 

Instead of asking halfwits like me and many others on a public forum for advise, why not talk with the hospital itself. The comments about PALS I found interesting as I have always found them to be exceptionally helpful.

 

Apologies if my 'advise' offended. It was meant to be tongue in cheek.

 

I will take myself away from the forum now.

 

Whoever is in admin, kindly delete my account.

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PALS, as ever, are acting as the Hospital excuses department, I have never known PALS to act as anything other than a "PATIENTS ARE ALWAYS WRONG" section, but they have to be gone through before access is given to the higher levels of the complaints procedure.

 

The hospital have not gone through the Deprivation of Liberty procedure, I am not aware of any other lawful route that they could have gone down to be able to lock him up?

 

 

Are you sure the hospital wont have put a Dols on him, when my friends hubby was in hospital they put one on him without telling her, he has dementia and was in hospital to unblock his bowels, they kept lying to her saying they were waiting for a consultant to discharge him, then he had high BP and then excuse after excuse, turns out they had got SS involved and were waiting for a meeting with them, my friend is her husbands carer, she has excellent support from her family and there was no reason to put a care plan in action (which is what they were doing).

 

 

Why didn't they tell her they had put a Dols on him because they didn't have to and because only they and SS were qualified to know and act on his best interests his wife of 40 years apparently had no say and couldn't possibly know what was in his best interests..

 

 

Have a read of this it will explain what is and is not a Dols and who makes the decision and how it can be challenged

http://www.ageuk.org.uk/Documents/EN-GB/Factsheets/FS62_Deprivation_of_Liberty_Safeguards_fcs.pdf?dtrk=true

 

 

If it were a member of my family I would be kicking up a fuss and demanding answers it does look like they are putting a care plan in place and have got SS involved

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Well there you go then. A sensible answer form a sensible person or two.

 

My original suggestion was meant in jest, but as people were so keen to jump all over me I thought I would ramp it up a peg or two.

 

OF COURSE you don't set of a fire alarm. Did you REALLY take that seriously???????

 

The ward is probably locked for a very good reason. But if the person has been deemed fit to manage at home that does NOT mean they are deemed fit to wander around the hospital.

 

Instead of asking halfwits like me and many others on a public forum for advise, why not talk with the hospital itself. The comments about PALS I found interesting as I have always found them to be exceptionally helpful.

 

Apologies if my 'advise' offended. It was meant to be tongue in cheek.

 

I will take myself away from the forum now.

 

Whoever is in admin, kindly delete my account.

 

No need to delete. Just don't log in. Your replies overall since you joined have been very concerning and would put the poster in much more trouble. Especially when you're telling them to break the law


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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