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    • good you've learned to copy and paste.. now you need to answer the questions.....   where each one says Give answer here just type your answer   as for all your documents, emails, appeals/replies etc there is a fully detailed upload<<clickme guide redact anything like pcn/ref no's, addresses, reg no's, pcn,email addresses of YOURS (ie anything they can use to ID you on here) but LEAVE all times/dates costs etc
    • Wait and see what they offer you then.  As I said above, if they have made a mistake it is possible that they might decide not to proceed out of embarrassment, even if the error is not such as to disadvantage you.  They did in SpeedyCBR1100's case.  You might get lucky too.
    • f you have received a parking ticket or a letter concerning a parking ticket:   Firstly, please check whether this is a PENALTY charge Notice or a PARKING charge. If this is a PENALTY charge notice from a County Council or TfL , please click HERE   Do not ever use or give an email address to a private parking company or their dogs   Choose the relevant section below: WINDSCREEN OR ANPR [for ANPR there will be TWO PIX of entry/Exit] copy and paste the relevant questions section to a new reply msg box in YOUR TOPIC...answer each question at its end..hit send/post   For a windscreen ticket (Notice To Driver) please answer the following questions....   1 The date of infringement? Give answer here    2 Have you yet appealed to the parking company yet? [Y/N?] Give answer here YES   If you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide] By email Has there been a response? Give answer here   Please AS A PDFFILE  ONLY ..post it up as well, suitably redacted. - follow the upload guide]   If you haven't appealed yet - .........DONT ! seek advice on your topic first.   Have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] Give answer here   What date is on it? Give answer here   Did the NTK provide photographic evidence? Give answer here   [scan up BOTHSIDES to ONE PDF of the PCN and your NTK - follow the upload guide]   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] Give answer here   4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Give answer here   5 Who is the parking company? Give answer here   6. Where exactly [Carpark name and town] did you park? Give answer here   please do not put JPG Picture files into your post   .............................   For PCN's received through the post [ANPR camera capture] (must be received within 14 days from the Incident)   Please answer the following questions.   1 Date of the infringement Give answer here     2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Give answer here   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please do not put JPG Picture files into your post   3 Date received Give answer here   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Give answer here   5 Is there any photographic evidence of the event? Give answer here   6 Have you appealed? [Y/N?] post up your appeal] Give answer here   Have you had a response? [Y/N?] post it up Give answer here   7 Who is the parking company? Give answer here   8. Where exactly [carpark name and town] Give answer here   For either option, does it say which appeals body they operate under. Give answer here   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE   If you have received any other correspondence, please mention it here   Copy the windscreen or ANPR section to your thread and answer the questions... …….... In either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONLY please do not put JPG Picture files into your post I really don't know how to put all the emails and letters into a PDF and then  put them here.  I have written to all and sundry and have dozens of emails.  The last development was the Cllr for RBKC saying she can do no more but has got the payment date extended to the 5 August and am now waiting for the response from CEO of Peabody or his Media assistant. I find this site difficult to navigate and need someone to help me with technicalities.
    • Thanks for the update   FRB = future revenue benefit   Can you upload the letter you refer to in the last para of your last post but hide all identifiers  - see out upload guide.   I may suggest you send them the same letter I suggested in the post here, but you should alter it slightly to make it your own - https://www.consumeractiongroup.co.uk/topic/435744-hmrc-asking-me-to-repay-fast-tax-rebates-ltd-scam-rebate/?do=findComment&comment=5122682  
    • You've already replied to their Letter Before Claim.  Ignore everything now, unless Simon does have the gonads to take court action.
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Bookings.com--- Beware


scaniaman
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I recently had problems with a B&B booked through Bookings.com. The accommodation was paid up front to Bookings.com.

Once back home I complained to the company, who initially were most apologetic but informed me they had nothing to do with my complaint as they only act as intermediaries. They advised I take the matter up with the accommodation owners. The internet advert on Bookings site was misleading and just plain wrong.

It is my understanding that once money changes hands that a contract is said to exist. This is between buyer and person /s who originally receives the money.

Although bookings.com are HQ in Netherlands, they have an office in England, so I maintain that they are subject to SOGA & Consumer Protection Rules. They don't even think I am allowed to try & sue them in a Small Claims Court. In other words, like a well known major cut price retailer, they think they are not subject to UK law.

They have now stopped corresponding and say the matter is now closed. Even although I said we are waiting for medical evidence.

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Thread moved to the appropriate forum.

 

What exactly was the complaint scaniaman...medical evidence ?

 

Regards

 

Andy

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Wife has heart condition which restricts movement. We needed overnight accommodation and browsed the net. Booking .com were advertising a bungalow which did B&B in the area we wanted to facilitate attending the funeral of a dear friend the next day.

 

Arrived at bungalow approx. 5pm only to find this "Bungalow" had been converted and our room was up a very steep stair. Each time wife climbed this stair she had to rest for a while to recover. She had to ascend and descend this stair side ways. Next morning she complained of a pain in her hip and as the day went on it worsened to the point where by night she could hardly walk. We came home after the funeral.

 

Next morning things were worse and she had to hold onto furniture to reach the bathroom etc so we went to see the GP. She referred us to the local hospital for x-ray. as there was considerable swelling in the hip.

It was the GP's opinion that climbing this steep stair had caused this condition. She also said this could take several weeks to clear up even if x-ray showed no further damage.

 

Bookings.com offered a paltry €25 in compensation which I refused pending the results of the x-ray. Because I would not accept this offer immediately they have since withdrawn it, and as far as they are concerned the matter is now closed.

 

They tried to make me take the matter up with the bungalow's proprietor but I said my contract was with them as they had taken my money.

 

Because of their attitude I would like to take them to the small claims court but don't know how to go about it.

Edited by honeybee13
Paras.
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I'm not sure there is much of a case here and based on the information to date.

 

What exactly did the bungalow advertisement say? Did it specifically state that there were no stairs?

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A proper bungalow has all rooms at ground level. Some, as in this case, have been converted to have rooms at a higher level, which involves stairs of some kind.

Some designs of bungalow have loft space and there is usually a small window incorporated as part the roof .

In this instance, the stair was very steep.

The majority opinion of a bungalow is a house all on ground level.

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Sorry to learn you have a problem comprehending the English language.

why the jip!

things cant be considered without knowing the fuller facts (in this case what specifically did the ad say, as that may form part of the basis for any claim). just like if someone went to a lawyer, the lawyer wld want to know everything.

nothing particular to you scaniaman. it just seems that posters are after advice without helping those trying to help.

just answer the question(s), post up full details, and then see.

IMO

:-):rant:

 

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'Because of their attitude I would like to take them to the small claims court but don't know how to go about it'.

 

A perfect reason for court action.

 

1. Scope of our Service

 

Through the Platform, we (Booking.com B.V. and its affiliate (distribution) partners) provide an online platform through which Suppliers can advertise their products and service for reservation, and through which visitors of the Platform can make such reservations (i.e. the reservation service). By making a reservation through Booking.com, you enter into a direct (legally binding) contractual relationship with the Supplier with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the Supplier, transmitting the details of your reservation to the relevant Supplier(s) and sending you a confirmation email for and on behalf of the Supplier.

 

When rendering our Service, the information that we disclose is based on the information provided to us by Suppliers. As such, the Suppliers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Supplier (or its facilities, venue, products or services) made available.

 

Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

 

Seems clear to me, in English.

 

I've used them for years, never a hitch.

 

H

42 years at the pointy end of the motor trade. :eek:

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Please lets keep to topic and civil chaps..after all our advice is free...anyway should you decide to litigate scania.......most probably the first question asked by most judges would be " did you ask if it was suitable for your wife " irrespective of it being advertised as a " Bungalow "

 

If you can get around that question with a suitable acceptable response there may be merit in any claim considered

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Do you have a copy of the original advert? That should show the type of accommodation. Keep a screenshot or print as they may amend it.

 

 

I've had trouble with them before as a hotel I booked with them in the Netherlands a few years had no record of my booking. Luckily the hotel still had rooms but after their "so what?" response I will never use them again.

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