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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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AO.Com and Faulty? Microwave Purchased on the 21st Sept..**RESOLVED**


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I purchased a Bosh microwave from AO.com

I have previously used this company with no problem always quick and efficient delivery.

 

The microwave has the Quartz grill that we wanted.

 

It was delivered Wednesday the 21st sept,

on using it today for two slices of cheese on toast it's supposed to take 5-7 mins according to the instructions, because the grill goes off for far too long before coming back on it takes about 15 mins,

 

 

on using the microwave for heating a bowl of soup the microwave stopped working but the seconds stayed illuminated the light went out and the motor stopped, my wife opened the door and closed it again and it started working and is still working.

 

I telephoned AO and was told a Bosh engineer has to call to confirm the fault then they will replace it or give a refund,

 

 

I explained it is an intermittent fault and the grill does not perform as it should so I would like to return it and have a refund or different microwave.

 

I am now in dispute regarding their claims of good customer service as on their website and my request under the consumer protection act 2015 for a full refund.

 

An engineer cannot attend until 29 th sept, if the fault does not appear ( when do they ever ) it will be classed as a used item.

 

I could have just made sure it was clean repacked it and had it taken back. But I'm to honest.

 

I do not class treating repeat customers or any customers in this way.

Do they have the right to insist on a engineer visit or should they just give a refund ?

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It completely depends on how long you have had the device for. Its subject to the Consumer Rights Act. If the device is faulty to some aspect etc You have the right to reject it within 30 days etc

 

While normally i wouldn't quote these guys as such, Which have a good PDF Guide for this.

 

ConsumerRightsSummary-GoodsOL.pdf

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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the item was purchased less than 14 days ago

you don't need a reason to return it for a full refund

 

 

and within 30days if it proves faulty

then its a full refund too.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I had the microwave for two days trying it out once.

The grill did not perform as it states in its instructions and the microwave cut out once.

AO .com will not give a refund or accept it back without a Bosh engineers report.

I am now stuck with this item until the 29th next week. If the engineer does not find fault or agree the grill is at fault I have been told I will only get a partial refund in line with AO terms and conditions.

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They have to refund it ~ you have 30 days for refund on a item which is faulty read the leaflet in the post above, send CEO od AOL A Complaint if they fob you off again for starters keep detail of all letters pgone calls etc meantime.

:mad2::-x:jaw::sad:
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Only email the CEO if you find you have issues with dealing with the frontline staff...

 

Escalation is a serious matter for the consumer. Dont waste your shot if you need to take it.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi

I am pleased to say AO.com responded to my email to the CEOs and customer service department,

I will be receiving a replacement microwave tomorrow and the other one taken back.

 

It should not have escalated to this level

but AO.com have dealt with my complaint and restored my faith in this company.

 

I will continue to buy from them in the future.

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they had no choice really.

 

 

shame so many retailer a STILL live in their darkages...

 

 

dx

 

 

 

 

 

 

 

 

 

 

 

 

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Please help.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Whats the sound... *ping*

 

Your microwave is here :p

 

Have you got it yet? AO.com are a good company... They seem to have a good Rep too...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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I love AO for their products and delivery. The problem I have with them is as soon as you buy anything, they ring you and sell you an unwanted warranty without telling you what you are buying. Lots of smoke and mirrors and you have signed up.

 

I have complained twice about this.

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