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    • I typed it on my phone, ironic. I’ll use my laptop for more substantive updates.   I have another car - I’d rather not splurge out multiple thousands at an already expensive time of year - the service was £1000 in itself.   My immediate concern is their inspection company. Do I pre-empt and pay for my own to coincide with theirs, even though its not needed in anyone with common senses eyes? It just seems like knuckle dragging.   I’ll take you up your offer, thanks. Communication has been mostly via email, and I have followed up calls immediately with an email of what was discussed. Got it the 7th of July if I recall, notified them of the issue on the 25th November.
    • I hope you notice that in your first post I had to restructure the solid blocks of text that you posted. It will be very helpful if you would make sure you would introduce better spacing because we have lots of people who come to this forum using telephones and it is extremely difficult for them to read. The fact that you assert your six months right to reject does not mean that you are then obliged to reject the vehicle. It simply reserves your position on that matter. You always retain the option to reject or to keep the vehicle. However it puts more pressure on the dealer or the hire purchase company – whoever happens to be the responsible party. If you are doing things on the telephone then make sure you have read our customer services guide and implement the advice there. It really is important and if you don't then at some point you will regret it. if you are strapped for the car and if you haven't have the money then probably a good option might be to pay for the repairs yourself and then proceed directly get the hire purchase company for reimbursement. However this means that you would be out of pocket for a while. Also if you did this then we would have to be very careful about giving the hire purchase company advance notice of what you are doing and of the expenses you are about to incur on their behalf. In any event, you are just within the six months and if I were you I would assert the right. If you want, draft a letter and then we will have a look at it here
    • Thanks for the reply except for distance part.   Not a fail when it’s only one of a few in the UK(at the time only 3 where for sale from dealers in the uk- I would never buy a car privately or at the least on a credit card). I only tend to splurge big (to me)bucks on what I actually want and I am a bit of a petrol head. It’s more than a form of transport for me.   I am not naming dealers at this time as they have yet to do anything wrong and the one acting (more than) reasonably is the main dealer that identified the issue, not the one I got the car from so no need to name them at all. They have in fact worked with me to get a very good price to replace the head with support from the manufacturer - to the point of the original dealer would not be able to buy just the head for the all in price on offer. So I have done half their leg room for them too. I will phone the dealer myself today to get their story and if they play silly buggers up their name will go. As I said in the original post - I am hoping for the best, expecting the  worst and want to be prepared.    Finance company is Oodle. I did say I am contacting them under my rights from the consumer credit act but didn’t say I am rejecting, but did say the outcome I am looking for is for it to be repaired.
    • I'm really not clear as to what you want to do here. You clearly have a way of gaining some compensation if you want. If you'd rather just get it shut down then as you say the best thing to do is to send them your mother's death certificate – but as they are completely wrong about everything, it seems – and also on the dates you have given anyway, they are breaching the backbilling code, you can hit back if you want. You have just said that it is the principle of it all. If that is really what it is then that might be sufficient basis for striking out at them. I don't think there's much else to be discussed on this thread
    • Well done on having paid by high purchase. People who pay by cash or who pay by bank transfer are not in such a fortunate position. In terms of buying a second-hand car 100 miles away – big fail. As you have said, it is the hire purchase company which is liable. It is their vehicle. What exactly have you told them in respect of the consumer rights act? Have you asserted your rights and made it clear that you will be relying on your six-month right to reject if they fail in a single repair? What's the name of the hire purchase company? You say that the dealer is acting responsibly – but maybe you could tell me who they are as well
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Afternoon All,


This may of been mentioned previously, but ive had a quick look and cannot see any references, so here i go....


As someone who has benefited from the site for a number of years, been given some great advise, read some fascinating stories where David bet Goliath, I have found myself starting to get lost in a sea of forums and posts wondering what to feed the mind with next.


Whats the chances of an non postable forum, where it shows the most discussed / subbed stories over the past month, covering all forums.


I come on sometimes and think "which forum today will have something new" - At least with the above, it shows the most active posts from all sections, and will allow me to continue fuelling my mind.


Dont shoot me down! :)

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First of all, thanks for complimenting the site. It's quality and its value is all down to the many stories of all the David's as they have taken on the Goliaths.


I suppose that we could try and see if there is a way of identifying the "hot" stories. There is also already at the top of your screen a "new posts" option. Have you seen that?


Additionally, if you follow our Twitter feed then you will find that every new topic which is posted is automatically tweeted – as has this new thread of yours.. Lots of people find our Twitter thread very useful and in fact it is followed by many journalists who keep an eye on it to see what is trending to see if there are any interesting stories going.


If you wanted to get some further ideas, you could always buy a copy of the Consumer Survival Handbook which should give you an overview of many of the issues involved in asserting your consumer rights and lots of tips and tricks as well.


I think the idea of "hot" topics is a very appealing one and I will flag this up to our Webmaster.

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muchos gracias!


I have seen the new posts section, but sometimes this is overrun by people creating multiple threads for the same issues. - but then again i thank dx100uk for his/her quick edits and witty remarks :) (love u dx lol).


Just apart from Sticky's within each forum there isnt anything really.. I shall start checking the twitter



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There could be a flag button for site team or generally, where a thread is highlighted as being interesting.


Another thing i have noticed is that no all success stories in the legal forum are copied into the legal successes folder.

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group


If you want advice on your thread please PM me a link to your thread

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urm post excluding the discussion forums..

else pointless bailiff sparring will always be occupying the spot!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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