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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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Please help, I'm not sure how to handle this claim and don't want to get it wrong!

 

Name of the Claimant ? Hoist Portfolio Holding 2 Ltd

 

Date of issue – 30th Aug 2016

 

Date to submit defence = - by 4pm Friday 30/9/2016

 

What is the claim for –

 

1.The claim is for the sum of £13718 in the respect of monies owing pursuant to The Consumer Credit Act 1974 (CCA) under account no xxxxxx-xxxxxxxx. The debt was legally assigned from Santander UK PLC to the claimant and notice has been served.

2.The defendant has failed to make contractual payments under the terms of the agreement.

A default notice has been served upon the defenadant pursuant to Section 87(1) CCA.

 

3.The Claimant Claims:

1. The sum of £13718

2. Interest pursuant to s69 of the County Court Act 1984 at a rate of 8.00 percent from the 13/8/16 to the date hereof 12 days is the sum of £36.08

3. Daily interest at the rate of £3.01

4. Costs

 

What is the value of the claim? £13718

 

Is the claim for a current account (Overdraft) or credit/loan account or mobile phone account? cahoot Flexible Loan

 

When did you enter into the original agreement before or after 2007? 20/05/2002

 

Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. HPH2

Were you aware the account had been assigned – did you receive a Notice of Assignment? No

 

Did you receive a Default Notice from the original creditor? Yes

 

Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year ?

Yes

 

Why did you cease payments?

Had a Debt Managemant Plan set up with Payplan from February 2010 of which Santander had agreed to being paid £66.27 per month

However, they refused repeatedly to freeze the interest unlike the other creditors in the DMP.

This was adding around £200 per month in interest in January 2011

I stopped paying the DMP as it seemed pointless as it would never reduce the debt.

The original debt was £10804 at the start of the DMP but 11 months later was £13718 due to them being completely unreasonable.

 

What was the date of your last payment? December 2010

 

Was there a dispute with the original creditor that remains unresolved?

Only with regards the interest whilst in a debt management plan

Did you communicate any financial problems to the original creditor

and make any attempt to enter into a debt management plan?

Yes, as described above. Payplan had requested all creditors freeze interest and all agreed except Santander.

 

Many Thanks.

 

Brief background:

In early 2010 after trying to keep a failing business going I was left with various credit card and a flexible loan debts and the combined monthly repayments became unbearable.

 

I entered into a debt management plan through Payplan paying £324 per month to 6 creditors.

By January 2011 the business could no longer trade as I lost my premises and then a few months later lost the house.

 

I considered bankruptcy for the first few years but could never manage to raise the fee (about £750 at the time), then as time passed and I lived in various places the letters became sporadic and it was easier to ignore the few that came.

 

I've had plenty threatening court action from all the usual DCA's and nothing happened until now. I was looking forward to another 4 months hoping it would be statute barred but Hoist have other ideas!

 

I've tried to get an idea by reading all the forums but was wondering if I can do a CCA request for a flexible loan?

 

 

Also, when checking the FCA register the DCA's licenses don't seem to be active - is this relevant and can it be used?

 

FCA license for Howard Cohen (Cohen Cramer Ltd) Current Status: Lapsed , Permissions Inactive 31/10/2015

 

FCA license for Hoist Portfolio Holding 2 Ltd Current Status: Cancelled , Permissions Inactive 30/09/2015

 

I have registered with MCOL and done the acknowledgement on the 8th Sept 2016 and stated I wish to defend the whole claim, problem is I don't know the best way to do it.

Any help would be greatly appreciated.

 

 

 

Forgot to add, the solicitor on the claim form is Howard Cohen & Co, Leeds :evil:

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get a CCA request running to the claimant

get a CPR 31:14 running to the sols

 

 

FCA licence is immaterial they'll be covered by the hoist 'group'.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes, s.77 for a loan.

 

It's strange that they added no further interest after your last payment. Anyway...I'm sure it'll all come out in the wash.

 

Start reading up on similar threads and get started on drafting your defence once you've done the CCA/CPR requests. Post the draft up here for review.

 

Sham

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi, I sent the CCA and CPR requests on monday by special delivery and have proof of delivery for the CPR to the solicitor. However, the CCA remains undelivered although it is tracking as 'processing through the network'. This has got me worried that if they refuse to accept signed for mail where would that leave me? I sent it to the claimants address on the Court claim so I assume they can't use a different address for post can they?

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Std when they don't sign for it

Don't worry

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I wondered why the 12 days interest also, I have no clue. Yes, by the time I stopped paying the DMP the bal was £13718.

 

But it's not just 12 days interest - that's the bit up to that time what about 3 daily interest at £3.01 a day.

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  • 2 weeks later...

Hi again, I've received a letter today from Robinson Way regarding the CCA request that I sent to Hoist.

 

 

They returned the postal order also.

I haven't had a response yet from the solicitor re the CPR request.

 

 

This is the letter below;

 

Robinson way

Debt Collectors

Quays reach

Carolina Way

Salford

M50 2ZY

 

We acknowledge receipt of your request under sections 77-79 of the Consumer Credit Act.

Your account is now with our clients solicitor Howard Cohen & Co and they have issued a county court claim against you.

 

As you have filed your defence in this matter, all documents will be requested by our solicitor Howard Cohen & Co as part of this process, therefore please find enclosed your £1.00 fee.

 

If you have any questions please contact our office on 0345 266 8876.

 

It's confusing because I sent the request to Hoist at the Jersey address on the court documents

and also, I haven't yet filed my defence - only my intention to defend it.

 

Am I right in thinking they've failed to comply with the request?

 

Many thanks

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its a tactic they have used on numerous claimform threads here if you go read them

doesn't absolve them from having to comply

 

 

its something that you'll note in your defence.

 

 

thats due on the 30th

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you dx.

I'd really appreciate if you could take a look at this draft defence.

I've had a good read through some of the others on here and hope I haven't missed anything.

 

 

1.The claim is for the sum of £13718 in the respect of monies owing pursuant to The Consumer Credit Act 1974 (CCA) under account no xxxxxx-xxxxxxxx. The debt was legally assigned from Santander UK PLC to the claimant and notice has been served.

2.The defendant has failed to make contractual payments under the terms of the agreement.

A default notice has been served upon the defenadant pursuant to Section 87(1) CCA.

 

3.The Claimant Claims:

1. The sum of £13718

2. Interest pursuant to s69 of the county courtlink3.gif Act 1984 at a rate of 8.00 percent from the 13/8/16 to the date hereof 12 days is the sum of £36.08

3. Daily interest at the rate of £3.01

4. Costs

 

 

Defence

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is denied; With regards to the Defendant owing any monies to the Claimant. The claimant has failed to provide any evidence of agreement/contract/breach as requested by CPR 31.14 and is in default of a Section 77 request.

The Claimant is put to strict proof that a notice of assignment was issued to, and received by the Defendant.

The Defendant maintains that a notice of assignment was never received.

 

 

Regarding paragraph 2, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974.

 

3. Paragraph 2 is denied; The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued to and received by the Defendant.

 

4. On the 12th September 2016 I made a legal request by way of a section 77 request to the Claimant. The Claimant has not yet produced the requested documents therefore I am currently unable to fully defend this claim.

 

5. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed and evidence any breach and notice of breach by way of a default notice or notice of sums in arrears.

Therefore the Claimant is put to strict proof to:

(a) show how the Defendant has entered into an agreement; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim.

7. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

Regards, M

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I've added the poc above

your defence should align to their para no's

at present it doesn't

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Cheers, is this one better?

 

 

1.The claim is for the sum of £13718 in the respect of monies owing pursuant to The consumer creditlink3.gif Act 1974 (CCA) under account no xxxxxx-xxxxxxxx.

2.The debt was legally assigned from Santanderlink3.gif UK PLC to the claimant and notice has been served.

3.The defendant has failed to make contractual payments under the terms of the agreement.

A default notice has been served upon the defenadant pursuant to Section 87(1) CCA.

 

The Claimant Claims:

1. The sum of £13718

2. Interest pursuant to s69 of the county courtlink3.gif Act 1984 at a rate of 8.00 percent from the 13/8/16 to the date hereof 12 days is the sum of £36.08

3. Daily interest at the rate of £3.01

4. Costs

 

 

Defence

 

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is denied with regards to the Defendant owing any monies to the Claimant. The claimant has failed to provide any evidence of agreement/contract/breach as requested by CPR 31.14 and is in default of a Section 77 request.

 

3. Paragraph 2 is denied the Claimant is put to strict proof that a notice of assignment was issued to, and received by the Defendant. The Defendant maintains that a notice of assignment was never received. Regarding paragraph 2, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974.

 

4. Paragraphs 3 is denied as The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued to and received by the Defendant.

 

5. On the 12th September 2016 I made a legal request by way of a section 77 request to the Claimant. The Claimant has not yet produced the requested documents therefore I am currently unable to fully defend this claim.

 

6. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed and evidence any breach and notice of breach by way of a default notice or notice of sums in arrears.

Therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim.

 

7. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

I saw this in another thread;

5. On receipt of this claim, I the Defendant sent a request under the customer credit Act 1974,by way of a section 77 for a copy of the agreement and payment of the statutory fee of £1.00. The claimant has refused to comply with my request by returning the statutory fee in an attempt to frustrate and avoid its legal responsibilities. However it is considered the claimant is and remains in default of its own volition.

Is this something I should adapt and use in mine?

 

Many thanks.

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same mistake again.........

 

the defence is ok

and yes to 5

 

but theres no 3 or 4 in their poc

 

and the assignment is not mentioned in their 2.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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PoC numbering tweaked to fit the defence DX

 

Andy

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Thanks Andyorch and dx100uk. Whats causing me the confusion is there's no actual numbering on the POC as such so I was trying to follow each point raised in the claim. This is exactly as its wrote on the poc and how its laid out

 

This claim is for the sum of £13718.50 in

respect of monies owing pursuant to The

Consumer Credit Act 1974 (CCA) under account

no xxxxxx xxxxxxxx

The debt was legally assigned by Santander UK

PLC to the claimant and notice has been

served. The defendant has failed to make

contractual payments under the terms of the

agreement. A default notice has been served

upon the defendant pursuant to section 87(1)

CCA.

The Claimant Claims

1. The Sum of £13718.50

2. Interest pursuant to s69 of the County

Court Act 1984 at a rate of 8.00 percent

from the 13/08/16 to the date hereof 12

days is sum of £36.08

3. Daily interest at the rate of £3.01

4. Costs

 

So the second paragraph includes the assignment and notice being served but also the default notice. Is it ok to set it out with the default notice in number 3 as andyorch has above? Sorry for being a pain, just scared of getting it wrong!

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It's ok, just found the answer on another thread. "You break the particulars down into paragraphs to enable an easy response." So is the new draft below looking good?

 

Defence

 

1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

 

2. Paragraph 1 is denied with regards to the Defendant owing any monies to the Claimant. The claimant has failed to provide any evidence of agreement/contract/breach as requested by CPR 31.14 and is in default of a Section 77 request.

 

3. Paragraph 2 is denied the Claimant is put to strict proof that a notice of assignment was issued to, and received by the Defendant. The Defendant maintains that a notice of assignment was never received. Regarding paragraph 2, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974.

 

4. Paragraph 3 is denied as The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued to and received by the Defendant.

 

5. On receipt of this claim, I the Defendant sent a request under the Consumer Credit Act 1974, by way of a section 77 for a copy of the agreement and payment of the statutory fee of £1.00. The claimant has refused to comply with my request by returning the statutory fee in an attempt to frustrate and avoid its legal responsibilities. However it is considered the claimant is and remains in default of its own volition.

 

6. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed and evidence any breach and notice of breach by way of a default notice or notice of sums in arrears.

Therefore the Claimant is put to strict proof to:

 

(a) show how the Defendant has entered into an agreement; and

(b) show how the Defendant has reached the amount claimed for; and

© show how the Claimant has the legal right, either under statute or equity to issue a claim.

 

7. By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

 

Thanks again

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post 16 is good to go I believe

but the above is perfect too

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Hi again,

Its now the 7th of November and I haven't had any communication from the claimant and they have not responded to my defence on MCOL.

 

I rang the court last week and they told me the claimant had 33 days to respond which is now passed.

 

Does it get struck out automatically or do I have to request it?

 

Just wondering what the next steps are please and is it usual for them not to respond?

Many thanks, M

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Hi again,

Its now the 7th of November and I haven't had any communication from the claimant and they have not responded to my defence on MCOL.

 

I rang the court last week and they told me the claimant had 33 days to respond which is now passed.

 

Does it get struck out automatically No

or do I have to request it? No

 

Just wondering what the next steps are please and is it usual for them not to respond? Yes

 

Many thanks, M

 

The claim is merely stayed (paused) until/unless the claimant decides to proceed.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Thanks Andy. I have today received a Notice of Proposed Allocation to the Fast Track with Form 181 which has to be returned by 9th December.

I've been trying to get an idea of what to do by going through the forums and just want to check with you that I'm on the right track.

 

Should I follow this from another thread?

A - Yes

 

B1- No and name local county courticon

 

B2 - Yes ...Its your local county court and you are the Litigant in person in this claim

 

C - No....Not applicable you are the defendant

 

D1- No

 

D2 Fast Track ...the claim is not complicated and relatively straight forward.

 

D3 Disregard as you want it in Fast Track

 

D4 Type see attached Draft Directions (this needs to prepared separately )

 

E- No No No

 

F- Witness,s you are 1 plus any other you wish (if joint defendants 2)

 

G- Less than 1 day 4 hours

 

H - disregard (you want Fast Track)

 

I- Not applicable to defendant

 

J - Tick yes if its your intention to make any applications and the reason for said application

 

Sign and date and attach Draft Directions.

 

I gather that I shouldn't file with the court until close to the 9th but when should I send copies to Cohens?

 

As for the directions - is this suitable (also from another thread)

 

1 The Claimant shall file and serve a verified true copy of the following documents mentioned in the Particulars of Claim.

 

(a) the executed regulated consumer credit agreement made between the defendant and Cahoot under reference XXXXXXX together with any terms and conditions that applied to it, the original document must be brought to the hearing.

(b) the default notice

© the notice of assignment

 

Is there anything else I should be thinking of? Thanks in advance.

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