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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ATOS and PIP Claim

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My Mother has been diagnosed a few years ago with dementia and now she has to transfer from DLA to PIP now this is where it gets messy as last year I had a home visit from DWP to sort out her benefits and it was agreed that if she signed a letter so I could act on her behalf and after that no problems until the PIP letter came when I phoned up I was told that I had to have a home visit and sign forms so that all letters came in my name and any payment had to be paid into my bank which was done or we would not be able to claim for PIP .

My Mother whom was dealing fairly well with her dementia ended up feeling totally worthless ,so then the form was sent and duly returned with all copies of hospital letters ,memory clinic letters along with other letters relating to her other illnesses which all stated in detail her medical history and how it affects her even a lay person could see what my mother was being treated for .

Then today a letter arrived for a face to face medical even though I asked for a home visit if that was to be the case ,so I phone ATOS and during the conversation I was convinced that nobody had even looked at her claim or even read the medical letters and then I was asked would she become better with treatment and how long would her illness last with treatment to which I responded the only cure for Dementia is when you die .

They are now looking again at the claim and have cancelled the face to face medical but I have come to conclusion that they do not read the claims and just looking to stop anybody from claiming

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Pretty much all PIP claims are sent the next available appointment in their general area and only if you phone will they actually look at whether it needs to take place at all or where, hence people in wheelchairs being sent to centres with no access etc. When the claim is completed, please complain to ATOS and DWP that your mother was wrongly sent an appointment for a face-to-face at an inappropriate location.


"If you want my parking space, please take my disability" Common car park sign in France.

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They most certainly do not read anything prior to allocating an appointment.


My f2f was scheduled for 8am, until I rang them up, and even they said they weren't aware they carried them out that early!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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